Mr. Appliance of Madison, WI — Local services in Middleton

Mr. Appliance came out to fix my washer. The technician who came was very nice and professional. Since the repair, my washer works, but it does make a slight noise it didn’t make before. I’m not mad about it — it works, and hopefully the noise goes away over time. I’m just glad the washer was fixed.

Now, the issue I kept calling about was my dryer. Mr. Appliance never came out for that because the work never got approved. I was going back and forth with my extended warranty company, and they kept telling me the work order was approved. But someone at Mr. Appliance kept saying it was denied. Eventually, I found out the work order was approved, but the parts and labor weren’t, and that’s where the mix-up was.

Let me say this: the appliances I have are LG smart washer and dryer sets — $1,300 each. These are not cheap appliances. If I bought them once, I can afford to do it again. So for someone to act like I was trying to get over or get free service was very rude and unnecessary.

There was one particular person from Mr. Appliance who was very nasty and condescending every time I spoke with him. He spoke to me like I was bothering him or like I didn’t understand what was going on, even when I suggested doing a 3-way call with the warranty company to clear things up. He talked down to me and basically shut the idea down, saying they didn’t need to call on 3-way, they know how to reach them, and to have them reach out the same way they always do. Just very rude and dismissive. It’s not what you say — it’s how you say it. And he should not be dealing with customers.

Thankfully, I did get approved for a replacement dryer the next day, and I was relieved because I didn’t want to call back and risk having to talk to that man again. I even told my warranty company I’d rather have a full replacement than to deal with that kind of customer service again.

On the flip side, Jenny was very sweet when I accidentally texted them early in the morning thinking it was an automated chat. She handled it kindly and professionally. David, another technician I spoke to, was also very nice.

So overall, I appreciate the people who were professional and kind — and my washer is working. But that one rude person made the whole process way more stressful than it needed to be. And I will definitely keep sharing my experience, because customer service matters — especially when people are spending real money on high-end appliances and just want help...

First time I used this company about 4 months ago they were fantastic. Quick easy and efficient. Three weeks ago, I had to schedule a dishwasher repair. There was a crack in the power button. The technician didn’t know how to take a cash or a card payment. Had to call people to find out. They showed up a week later standing on the front porch for awhile. I opened the door and he said he forgot the part. So he left and was unsure how long he would be gone. He came back an hour later with the wrong color panel for the dishwasher. It was black and the dishwasher is stainless steel. He said he could install that even though it was the wrong color. Then he stood on his iPad in the kitchen for about an 30 minutes complaining about the ordering system and then left. The part was delayed a week. And the job still hasn’t been completed. Mr Appliance won’t let you know if they’re coming in the morning or afternoon until the night before the job. It makes it pretty impossible for anyone who works to schedule. Every time I have called has involved me having to explain the entire situation and give the model number again and again. They seem very disorganized and incompetent. The way they tried solved this was offering a 10 percent discount and a free diagnostic. Which is not a sufficient remedy for the situation. Ten percent isn’t very much and I have no interest in them diagnosing anything based on how this has gone so far. So far this has been three days I have had to take off work and move appointments around and the dishwasher is...

Taylor first quotes me a repair for a 69 dollar door lock with a final bill of 460 dollars. When I asked why so much, he bad mouthed LG saying the they monopolize the parts and set pricing very high and that their parts are very expensive.

Mind you they have your 140 dollars inspection bill holding you hostage. That will "be applied to your repair bill" if it can be repaired.

When I showed him the same part for as low as 11.95 and an oem new part for 69. He found the part in his system for 120. He revised 120 dollars off the quote.

300 dollars of labor and "warantee" and his "expertise" for something that took less than 5 minutes to replace. Said somehow their system had a full hour in the system for the repair.

He was literally in the door and out the door with me paying the bill in 15 min. The actual replacement was roughly 4 min. If you don't find that exorbitant then these folks are for you.

I asked them for an itemized receipt and didn't get one. By my math paid more than 2x the part in labor. A part I found for oem 69 and they are already...