Gators to go Madison — Restaurant in Madison

I normally order online but it would not come up with the full menu. Called location 5 times and on the 5th time they answered. I was put on hold for the first 3 min then the worker returned asked me what I wanted and then proceeded to talk to another customer asking them if they needed to place an order and she put me back on hold. Was on hold another 10 min she came back on finally and I said well I’m trying to order lunch and I was left on hold for 10 min. She said well are busy we have a Nissan order to get out. My thing is that should’ve been stated first thing instead of leaving me on hold. Then tells me it would be a while before I can order. It’s bad enough a couple of times my food has been raw. But the customer service at that location is horrible. Always has been that’s why I order online. Take the workers from Byram and put them in Madison! It’s understandable that the location is busy. But the attitude...

THE TWO LADIES THAT WORK AT THIS LOCATION IS VERY RUDE AND UNPROFESSIONAL!!!!! I DROVE ALLLL THE WAY FROM BYRAM JUST FOR THE LADY TO TELL ME WE OUT OF RIB TIPS DIDNT TELL ME OTP THAT WE DON'T FIX UR ORDER TIL U GET HERE ... WHAT WAS THE PURPOSE OF TAKING MY ORDER OVER THE PHONE !!!?? LIKE U DID HAVE MY NUMBER TO CALL ME BACK TO TELL ME THAT YA WERE OUT OF RIP TIPS BUT WAS STILL MAKING TIPS ORDER !!! SEEM TO ME YALL ATTITUDE ARE VERY NASTY ONLY TOWARD YOUR OWN COLOR!!! WILL NEVER GET MY SERVICE AGAIN!!!! THE GATORS I USE TO DEAL WITH WERE...

I called my order in at 4:05. I know they tend to be busy so I gave them some time to get it ready. I got there at 440 and the lady at the front is going to say they haven't even started making it yet. No sorry or I apologize just do you have time to wait. SMH. That is the reason I called ahead. I see why she is working there and no where else, no skills at all. I'm sure they won't read this and correct it or give an explanation, but I'm not suprise with these type...