Happy Wok — Restaurant in Madison

First time I went there messed up my order. Forgot my crab ragoons . I didn't realize until I got home. I nicely called to let them know and asked how they would fix this. I was told by the woman who gave me my order that she made a mistake and gave my crab ragoons to someone else. She told me they would deliver them to my house. 1 HOUR later no food and no call. I called them back again very nice to see what happened. Some boy told me there was no such order, I was wrong and they weren't going to deliver anything. I explained again and heard the woman whom I spoke with earlier next to him explain things to him. He tried to tell me there was a misunderstanding and I was still wrong and they still weren't going to deliver. He offered a credit for the crab ragoons for my next visit. I accepted this because it was better then nothing! I told him there may never be a NEXT TIME due to their shity customer service! He then proceeded to tell me he never attacked me on the phone but still told me I was at fault for the whole thing....

We're vacationing in Madison for my birthday, and seen this place has A LOT of good reviews. So....first off, was not impressed that they not only charge a 'service charge' for pickup orders, but you cannot NOT leave a tip. Like no option. I'm sorry, but since when do we start tipping for an order I have to go out and pick up myself?!?! Anyways, whatever....we ordered pepper steak, pork lo mein, orange chicken, steamed dumplings, and crab Rangoon. The pepper steak and rangoons were delicious, but the orange chicken was not crispy whatsoever, like it had sat around way too long. My husband said the dumplings sauce lacked flavor (seriously?!? This is the saltiest, yummy sauce normally ANYWHERE) So....there it is. Chicken was soggy, the dumplings sauce sucked, the fees for every little thing are kind of a future dealbreaker ($1.00 for sauce for the rangoons?!?!?!) 🙄 BUT, the rangoons and pepper steak, and actually the pork lo mein too, ...

5/5, amazing food, awesome customer service, food comes out quick and hot.

Staff is the usual workers so if you go regularly (like me), you can meet/talk to the same people. They are very friendly and will pick up/remember on your usual order. You can tell a lot of customers are regulars.

By far the cleanest Chinese restaurant around, tables are clean, windows are clean, bathroom's are clean. Well lite so it doesn't feel like you are eating in a hole. Climate is perfect for those hot summer days or if you are eating spicey food. Huge menu for anything you desire even with dietary restrictions.

They do get busy during lunch and dinner but they still make the effort to getting you taken care of in a timely manner.

Tip: Bourbon Chicken and crab rangoons will have...