Pizza Pit — Restaurant in Madison

Great Pizza, HORRIBLE service!! It pains me to write this. As a former Pit employee, I often suggest it to others to try. It’s still some of the best pizza in town after 30 years. I still feel this way but would encourage all to avoid this Atlas Ct / Dream Lanes location.

This is my only review of a restaurant ever so please know I’m not usually inspired to gripe or complain easily.

I have seen it all having worked for Pit for over 10 years in the past. It was ultimately sold to Pizza Extreme with a few store exceptions that remained privately owned. The Dream Lanes location was one of these. The original owner knew the business having been a long time manager and the Dream Lanes location remained a genuine “Pizza Pit” pizza with good service.

New owners and management have proven unreceptive to valid concerns that were brought to their attention. These were expressed or reported by recent customers. Concerns included possible pest issues the store should be aware of and withholding contact information for the owners when requested. Information was ultimately shared. The person who took the call expressed he was the manager and he could help. After insisting multiple times that our only intent was to reach the owner, the “manager” finally revealed himself to be a part-owner. He was deceptive in his claims, refused to offer me his last name when requested and disinterested in helping from the start.

I know we all have rough days and no one can be jovial or nice ALL the time. That said, as an owner of a business, I understand the importance of cordiality and etiquette. The smallest level of concern or interest shown towards a legitimate and valid customer concern (even if it were faked) can make a huge difference. This was a first time customer who had the concerns. This should be info available to that manager who could’ve seen in their system that this customer had only ever ordered ONE time. Instead of a simple “thank you” and 3-5 minute conversation, the manager-owner left her uninterested in ever ordering again. Shame too as that customer has children and orders pizza at least once a week.

Any owner who isn’t proud enough to reveal their role in their business is a red flag. Beyond the service, the pizza was undercooked, the driver was not only soaked in sweat with a cut off tee shirt and no sleeves, he also made questionable remarks about the customer’s attire and made her feel uncomfortable. The pest issue alone warranted a call.

I was witness to all of this and stand by it. Again, please support Pizza Pit but be aware of quality and service issues at...

Please keep an open mind and read me out. So, you waited over an hour a time or 2, or there was an error (wrong topping, etc..) - or X, Y & Z happened? (100% inevitable in any delivery or parcel transference or taxi type of situation). So, you passive-aggressively take a swipe or "get back at them" by posting negative stuff. Why is the impetus to post a review on Google or others, in most of the reviews on such receptacles for such, anyway, mostly negative?? You waited an hour for delivery? Take a look around the world you're living in, and stop your first-world whining. Seemingly, SOME people have "nothing nice to say" - they simply didn't listen to their parents about not saying it. If you're from Madison, you know Pizza Pit has been around forever and had almost a dozen locations in the Madison metro area until things "changed" circa 2000. Fiore and the Cottage Grove Road location have CONSISTENTLY & for a long, long time, provided searing hot, wickedly-spicy (I think the spice, or hot factor, has changed from say, the 90's - in the sauce) pizza to satiate even the most ardent fuss-butt. Pizza Pit was years into delivering their signature 'spiced' - 'Za & in any precarious situation or icy road condition - while Glass Nickel was "still looking at the lingerie section of the Sears catalog." I'm not attempting to take anything away from Glass Nickel, as their spinach cheese bread and many other things are great. But, SO does Pizza Pit, that is, have an invariably extensive menu of delicious products to fill your stomach so your body is nourished properly - saving your ever-loving soul. Epic employees in town, visitors in town for a Badger game or whatever or whomever reads this - I have had pizza all over the world, and Pizza Pit is uniquely delectible & sumptuous. A truly Madison original. I realize opinion is subjective - so, maybe I'm a different breed of cat. -_-

P.s. Endeavor to spread the positive, and try to limit the negative...leave it in your inner-space, so we can finally get to...

Hasnt changed much in 30 years. But this is a good thing. Rather than reinvent, then cheep out. They have maintained a solid working formula. They might not be the best, but its all good. And I honestly hope they've held on this long they don't change anytime soon.

I used to live in the Madison area for about 25 years and I was a bit spoiled by the fact that so many places in the area had breaded drummies. Well most of those places are all done and gone now. Pizza pit remains the only one that I can get good breaded drummies from. Now I've since relocated to St Louis Missouri and although there are great many restaurants that serve wings none of them serve them breaded, just fried and sauced. There is no breading. Whenever I return to Madison I always pick up the drummies.

Now this particular location is an arcade and is located at the far end of the dream lanes bowling alley. But the pizza the wings everything else they serve hasn't changed it's all the...