Starbucks Coffee Company — Restaurant in Madison

The worst experience that I have ever had. I ordered a guava passion fruit the employee that made my drink left out an ingredient that makes a big difference. The coconut milk without it the flavor of the drink tastes mostly like tea and not guava I told my son to go ask the employee if he could remake my drink they made it the same I also ordered a wcmf and they put no coffee in it it tasted like pure white chocolate I went up to the store and told them that they had missed an ingredient in both of my drinks both of the employees insisted that they made the drink how it was supposed to be made I showed them a picture of the drink not to mention the whole time one of the employees had the AUDACITY a of having an attitude!!!! When I asked for the manager they called customer service and we settled it there the employee with an attitude came over to us and blantley said “I made the drinks how they where supposed to be made” the AUDACITY. Lastly they weren’t very sanitary they didn’t where gloves and one of the employees had there hair down this is important because of the pandemic that we are currently in this isn’t optional it’s MANDATORY they didn’t even wash their hands. Me and...

Just left Starbucks in hyvee west. I ordered a Matcha green vanilla latte with almond milk, watch her fix it did not see her put almond milk she put milk from a gallon jug, she called out the drink and asked you put almond milk, she said yes but I saw you put milk from that jug she said have a good day I put it in trash dont drink regular milk. No I won't visit there again. She did not put almond milk in there, some people can't drink regular milk I am one of them. I guess she thought I wouldn't know the difference, my system would have for days. I dare she I won't go...

I don't understand What's going on with starbucks. The service has gone down hill. I've been going to the same one for a few years and boy what a change. Can't get the order right for me or my wife. The other day I asked for a bagel with butter and they told me they were out of butter. Asked for blonde roast first thing in the morning and they're out had to do a pour over. I started going to a different one and the problems are the same. Ask for a blueberry muffin (not warmed) and took 10 minutes. Products are great...