The Sinclair — Restaurant in Madison

I visited this place over the summer and it was the first time I had ever had a latte and it was delicious. The girl behind the counter was extremely helpful and patient with me a coffee novice. Back home, I have tried lattes from a variety of different places and none of them measured up to the latte I had from this place. Today, I returned to this place and I was sorely disappointed. I walked in and the girl behind the counter (different from the one before) asked me what I wanted and I said a honey latte (hot) and after taking my order and my money, she proceeded to walk next door and get champagne glasses instead of starting on my order. She left my family and I and two customers in the shop alone. She then came back in and slowly started on our order. She would talk to the other customers in the shop, take long breaks between working on our order, not even watching what she was doing and then when I received our order it was an iced latte. I pointed this out to her after she gave me only two of the lattes, (I paid for three) and she said she would redo them but after the customer service I had received I just wanted to leave. Before she handed me the other latte, she walked out the front door to holler at a young lady walking by. I regrettably leave this review because my first experience with this place was unforgettable and I could not wait to get back to it, (fyi, I live four hours away), but after today, I cringe at the thought...

We visited this place for a quick lunch and were very disappointed with the quality of food and prices. We ordered 1 cheese board and 1 charcuterie board for 3 people totaling $40. The girls at the register “combined” the boards onto one. You be the judge if this board is worth $40. Where is the cheese from the cheese board? By the way, the board is very small. The length of my palm. You can compare it next to a coffee cup. Will definitely not be back for food. Spent over $80 for the meal including 1 soup and coffee.

When I mentioned this issue to the server, she did offer to bring a bit more cheese seeing we were not happy, but with an attitude. She said this is the “usual” portion. We have been to many upscale restaurants where we ordered amazing charcuterie boards for under $40. It’s a...

I frequently visit this coffee shop and I usually enjoy the service given to me by the batistas. However, I did not enjoy when one of the baristas ( a plus sized woman with brown hair) asked me if I "knew anything at all" while slamming her hands on the table when I could not decide on my coffee order. I understand we all have bad days and I certainly understand the struggle- especially since I worked in food service for Walt Disney World's Epcot. Though I do not think this behavior is very necessary. I should have just calmly walked out, though I was too shocked to register what had happened and quickly decided on an order and paid.

Let's bring back some positivity into our already...