Original Scoops Madison — Restaurant in Madison

I recently visited Scoops in Madison, GA, and unfortunately, my experience was disappointing. Upon arrival, no one greeted us or acknowledged our presence. However, when a caucasian couple walked in, they were immediately welcomed. This was the first red flag.

While we were waiting in line, the employee (a tall, skinny individual with dark brown hair) was making a milkshake for a customer who had arrived after us. Meanwhile, another employee (short, with a heavier build) stopped washing dishes to assist the white couple who came in again after us, yet we still had not received any attention or acknowledgment.

It was incredibly disheartening to experience such blatant racism. The two young ladies working on Sunday, July 15, 2025, at 7:32P.M showed a lack of professionalism and courtesy that I find unacceptable. Every customer, regardless of their ethnic background, deserves to be treated equally and with respect. A simple greeting or acknowledgment would have gone a long way in making us feel valued as customers.

I will not be returning to this location, and I strongly encourage the management to address these issues. All customers should be treated with fairness and respect, no matter...

The ice cream is OK, pricing is high. The owner, however, is unbelievably rude, unprofessional, & treats her employees horribly. She seems to be a miserable person who enjoys belittling & demeaning her employees & even her customers. One time I asked to purchase a basket of old fashioned candy for my father & the owner told me just the tin (container) would be $50 & the candy would be additional! The tin she wanted $50 for was a tin box you could purchase at the dollar store for $3 at the most. I was appalled at her cruelty. I do not understand how this place is still in business considering how she treats people. I do not enjoy writing such a negative review, but I want the public to be aware of the type of person they are supporting by purchasing...

Gotta say I’m really disappointed in my experience. First off the remodel does look really nice, though I miss the old timey toys that used to be on display. However the scoops are much smaller than the previous ones. A single scoop now is the size of the old kid scoops. I finished mine in about 5 bites. Lastly, and this is the big one, they refused to accept a gift certificate I had for my daughter. I was told the old owner already made that money and the new one would lose money. What about the money I spent on it for her? That’s terrible customer service. Honestly how many old gift cards are out there? I would bet not many and that’s something they...