Wendy's — Restaurant in Madison

Disappointing experience. The good: the manager took our order, he was swift and professional. Our food was hot, fresh, and tasty, on par with what you expect from Wendy's. The bad: the fountain machines were out of most drink options and there was no ice. No one told us about this when we ordered, nor offered to fill our cups from behind the counter with ice or drinks. This was disappointing. Our chicken sandwiches were on the drier side, but still tasted good, just texturally not right. The ugly: the ice machines for both fountains were broken and leaking water into the restaurant, causing large puddles of standing water in the condiment area, my shoes got soaked. There were wet floor signs, but not enough. The floors were simultaneously sticky and greasy, the unoccupied tables were dirty and covered in crumbs. The store was clearly understaffed during this lunch rush so everyone was focussed on assembling meals. There was no one left to mop or wipe tables. It felt disgusting. Piles of trash bags were in the back of the kitchen area and the condiments area was overflowing with trash. Some of the furniture was broken.

All told: good, fast and fresh food, hard working and swift staff but poor sanitation and maintenance ruined the...

My orders was placed already several minutes before I even got to this Wendy’s. I was in line pulling up to the speaker and the digital account was not working and there was money in my account. I told the person this and they insisted that I had to come inside if I was “just ordering now” I was NOT “just ordering now”. Also, How is that any different between me placing an order in the drive-through right then? That’s absolutely ridiculous. It is not my problem if the Wendys digital app is not working, I had money in my Wendy’s account and it was taking a moment to pull up. Maybe your employees should be a little more patient when they’re dealing with customer service. Pretty annoyed by the whole interaction and I will not be back to this Wendy’s. There was one car behind me. And if there was cars ahead of me that’s fine, I was willing to wait. Again, not any different than me ordering at the drive-through right that second. Your employees clearly need more education and customer service. No, I do not feel I should’ve had to go inside, and I was going to the drive-through for a reason. Very...

Fast drive thru, nice service. They didn't seem to be too busy at the time (late morning). The location seemed clean, from the outside. Access just off Hwy 51 was convenient and intuitive. The honey chicken croissant sandwich was quite good. If I had to nit-pick, I'd say it was kinda sticky (smh) and I felt I would've been satisfied if there was more, and not because I ate it too quickly. If you live downtown, this is probably the "closest" Wendy's to you - this or the one in Fitchburg, maybe the one on E Wash (if you're already about a mile or more East of center, traffic allowing). This one opens half-an-hour earlier though. Dunno what it says about urban 'planning'/sprawl, Madison's notable quick serve desert, or anything that the nearest location of a major drive-thru chain is so peripheral and/or in a separate town, but if I was more cynical, I'd think such businesses are actively discouraged or something. Food for thought, but not for eating; whoa, that can't be the point... (⊙_◎)

Heads up: The 'small' size for Frosties, etc, is...