McDonald's — Restaurant in Maine Township

I places and order for breakfast at 10:23am and got to the drive through by 10:31am. They told me that it doesn’t matter what I ordered online and they are not gonna make my breakfast for me and the guy that worked at the window was very rude and even when I asked for a manager, they couldn’t give me an explanation to why the app would let me order it but when I get to the store, they tell me they don’t have it and they can’t give it to me because I ordered it past time, even though I didn’t. If they can’t make it, why would the app let me order it? I feel like that is their problem, not ours and they took my payment and now I have to wait to be refunded because they canceled my order on their end instead of making it for me. And nothing bothered me more than the shitty customer service. Figure out your app instead of getting mad at people if you don’t want them to order close to the ending time of breakfast, then they need to stop it from letting you order ahead of time not when it hits a minute and then they tell me they...

Not Supporting this McDonald's during this pandemic. I went to this McDonald's 3 days ago I noticed that the man that was taking the money had my gloves and face protection and was happy to purchase food for my kids. Unfortunately when I pulled up for my food I noticed that all the workers preparing the food had no gloves no face protection nothing. I could not believe this I said how can anyone support a business like this I'm sorry I can keep cooking at home and my kids love it. I thought I would give them a treat but even they were like no thanks I spoke to the manager and she did refund my money and I did tell her that all of her employees should be following guidelines when serving food. This is unacceptable I will not be coming back to this McDonald's. There are others that are doing the right thing when it comes to serving food. The people want to feel comfortable and comfort will have to be earned. So many restaurants will feel the loss of business do to this. Sorry but safety first...

Either this McDonalds is very unsanitary or the employees are very lazy because clearly when I ordered an ice coffee they don't check inside the cups to make sure they are clean. They just pick the cups up and pour the drink in it. On 11/6/2024 at around 10 PM I was on my way to work and stopped at McDonalds and ordered some food and an ice coffee that I had fully drank and when I was done with it I spotted a fly that was in half inside my cup. (Makes me feel like I should have checked inside my McDoubles for flies too) This is not the first time this happened. This happened to me twice. I had found a fly in my ice coffee before at the same McDonalds on (3067 Mannheim Rd, Des Plaines, IL 60018) It's very disgusting! I really wish I could provide evidence with a photo or something but I currently don't have a phone. I'm typing this review on a laptop. Just eat at home people. These lazy employees could care less what gets in your drink/food/etc. It's actually very...