Dunkin' — Restaurant in Malden

Used to frequent this Dunkin quite a bit before they hired this one woman that works exclusively the register. I have had 5 orders where it has been incorrectly put into the register by HER specifically. Today I decided to try them again and it was the last straw for me. I saw the price was a bit more than usual. I ask her to check to make sure it was right(I recite the order 2-3 times, a small iced coffee and a donut) she insists that I’m short so I pay the rest. After paying I get the receipt, she put in 2 donuts when I ordered one. Never in my life have I waited for a 1.59$ refund but there I was. The complete lack of effort from the employee to figure out what might be wrong is a direct reflection of what managements standards are for their employees. She quite literally screwed it up and then just stood back and waited for her coworkers to pick up her mistake. If you need Dunkin I implore you to go to ANY other Dunkin in Malden. There is Charles street inside the stop n shop, the eastern ave Dunkin’s(personal favorite), Malden square Dunkin and the plaza Dunkin, all less than a mile away. If this is the result of a language barrier, I highly recommend you put someone at the register that can at least use basic human communication and pick up on social queues instead of someone that has less processing power than a doorknob. The lack of English isn’t the problem, it’s the attitude. Manager at the time wasn’t much better, probably what enables these poor performers. They have to look at the staffing of this place because I counted at least 4-5 idle workers all observing and not one stepping in as well. Place is bleeding money left and...

I came into this location for a half dozen of donuts. They weren't for me, so I was texting with who they were for to coordinate with what they wanted with what was available. An older man with a heavy accent gestured for me to come forward. I informed him I would be up shortly. After a few minutes, while I'm waiting for a response, still very obviously looking specifically at the donuts, he tells me to come forward again. I told him I was still deciding, and due to his accent I genuinely couldn't understand what he was saying, but it was along the lines of 'come up to order or sit down'..... I'm trying to decide what to purchase! If I'm sitting, I can't see. If I come to the counter, I'm in someone's way. I was out of the way in a spot where I could see the items I wanted to see. Then he says 'I'm telling you...indistinguishable" while ROLLING his eyes at me. There's no reason to speak to a customer this way. I just turned around and walked out. I worked food service for over 5 years, I've never had such a rude customer. If I needed to stand in a different spot, I would have if asked in a fair and clear manner. Having an accent is never an issue, but it is when you don't speak UP and help me understand what you're saying. Otherwise you lose business, like today. I will not...

They could easily get a 5 star review because the coffee is usually spot on, but the attitudes in there are terrible and it all starts with the manager. You can say thank you 6 times back to back and they will still ignore you and not say you're welcome (happens every trip)- especially if the transaction doesn't go as smoothly as they'd like. Like God forbid you ask them to scan the app again when the scanner doesn't pick up the promo....and your doomed if you ask them to remake something (death glares). I totally understand why employee retention is an issue at this location. That manager is just wicked!!! This location is canceled as of today. I'm not paying for an attitude. I'd rather take a shot in the dark with getting a good coffee and go to a location where they're not so miserable every day...