Everest Momo and Pizza — Restaurant in Malden

Disappointing Experience

I recently visited this place with high expectations, but left feeling utterly disappointed by their lack of customer service and inflexibility. The food itself was decent, but the experience was soured by an incident that speaks volumes about their attitude towards customers.

Despite placing a substantial order, my simple request for an extra papad was flatly denied. The lady at the counter seemed indifferent to the fact that I was a regular customer from the same country as the cuisine. This rigid stance over such a minor item left a bad taste in my mouth, figuratively speaking.

This experience made me reconsider my patronage, and I've since decided to take my business elsewhere. Let's break down the potential loss for the restaurant:

Average order value: $35 Number of orders I would have placed: 100+

Potential revenue loss: $35 x 100 = $3,500 (minimum)

And this is just from one customer. Word-of-mouth can significantly impact a restaurant's reputation, potentially leading to even greater losses.

To the management :

Is the cost of an extra papad worth losing thousands of dollars in revenue? More importantly, is it worth losing a loyal customer over such a trivial matter? This incident reflects poorly on your establishment's commitment to customer satisfaction.

In the competitive restaurant industry, customer service can make or break a business. A little flexibility and goodwill go a long way in building customer loyalty. I hope this review serves as a wake-up call to reassess your customer service policies and train your staff to be more accommodating.

Until I see a significant improvement in your approach to customer service, I'll be taking my business to establishments that value their patrons...

I came from out of town and me and a coworker was trying to order a pizza and a lady answered the phone and was EXTREMELY RUDE AND IMPATIENT as well as DISRESPECTFUL to me and my coworker. They need to fire that lady because that is not how to treat customers trying to spend there hard earned money.

That is untrue he called and said what we and your worker told him y’all didn’t have anymore large pizzas and when I call and we getting my card your worker rudely said are you going the pay or not I said yes I’m getting me card and then said something rude and was laughing in the background so then yes I hung up on her. Either way it goes your workers shouldn’t treat nor speak to customers in the manner in...

I have been coming to this establishment for a long time and have always been supportive, I have got disappointed before and still gave it a try but tonight was a final straw. The lady in the front is extremely rude and she needs to be fired. I ordered Jhol momo and jhol came as topping, water came after 15 minutes. I asked for more sauce and she goes” I guess you prefer more sauce then anyone else”. Please understand it was supposed to be “ Jhol momo “

Although I wasn’t happy, I still got pork Shekuwa to go as well, and to my disgust , I found a long hair towards end of my meal. I am literally sick of this place now. Just...