AT&T Store — Local services in Malden

Reviews for this place all read either 1 star or 5 stars. I've been here a few times trying to set up my account and I can verify that my experiences are mercurial. Ask for Mike for a five star experience. Patient, knowledgeable and willing to help you solve your phone problem. Anything else is kind of a crapshoot.

My associate was a male-identifying person that had been working there for a month (according to him). He tried to send me back out of the store without helping me at all saying that it wasn't his job to help me call customer service and the I made a face like I was all 😒 he literally said ”that face will get you nowhere.”

He did end out spending about a half hour clicking around and muttering things to himself the whole time nervously tapping on the desk as though he couldn't contain his own impatience and would occasionally stop to tell me there was nothing he could do and tell me how rude and impatient I am then go back to clicking, muttering and tapping.

When I decided I'd had enough of this manchild, I told him "we don't work well together" and it was almost closing time so instead of talking to someone else, I'll go back another day and ask for Mike. His response was to gaslight me; it was a stunning performance: He told me that he was in fact patient and that I was impatient and rude and mentioned the "four different websites" he'd been on trying to research my problem.

On my way out, manchildperson said "have a nice night; merry christmas” which was blatantly passive aggressive.

Idk, I read a lot of online reviews of places and I know how it looks when someone just rants about what an awful experience they have. It looks like I'm the big dumb bad guy and I just go through the universe spreading hate and ill will. That's fine; you should take this however you want. Hopefully it's a relevant data point.

I give Manchildperson another 3 months holding this job at AT&T before he gets canned for one of the most unprofessional attitudes I've seen in a storefront. I know 12 year olds with more customer...

I ordered a wireless charger online to be picked up in the store. The price was good and it was supposed to be ready in 2 hours. I was instructed to wait for a second email. After 4 hours I called the store. They did not have my item ready yet. They informed me that they would get it ready and I could pick it up. I drove to the store. I waited for someone to acknowledged that I was there. I was already a bit frustrated at this point. The gentleman finally acknowledged me then asked for my id. He scanned it into his tablet. Not sure why ATT would want a photo of my id but ok, I needed this charger 2 hours ago. Now he tells me that ATT can not confirm my identity and deletes my order. He starts to look around the store to find the item. I pick one up and show him it is on the counter with the other items for pick up. Then he tells me he is going to give me a discount. The discount is $10 more than the price I paid online. Apparently he can't give me that price because he cancelled my order. I do not recommend this store. The customer service was non existent. Mauricio was less than helpful. I left the store without the charger and have not had a credit to my credit card account for the amount I had...

Poor service skills and very unprofessional.

Very disappointed in all my visits. TERRIBLE CUSTOMER SERVICE. The employees we talked with was less than interested and was not really hearing our questions. I spent hours and hours trying to solve my problems there.

When I opened my lines they placed several unnecessary charges, they sold me a misleading Apple Watch advertisement. Managers are extremely rude.

Patricia introduced himself as a manager for me but I couldn't solve my problem, every time I went there they did not have responsible people able to help me.

Lewis he introduced himself as a manager as well, I asked for his help with the extra fees he simply told me that he couldn't help me at all, he told me that I had to call the center alone and that he couldn't help me.

Mauricio gave me the advice to do not pay mi bill if the extra charges were there, I had my service suspended.

Donna very good person! Works well!

Jennifer she was new there, very poor trained.

I went to another AT&T (Boston - Boylston st) AMAZING...