KFC — Restaurant in Manchester

I cooked for the Colonel throughout high school, and have eaten Kentucky Fried Chicken my whole life. (I'm 62). It is a most delicious and unique flavor. It's never been successfully duplicated by a competitor. Same for the Cole Slaw. As a former employee, I know firsthand the standards of quality and cleanliness the Colonel demands. KFC cannot be judged against other fast-food restaurants because their food is superior. KFC restaurants can only be judged against other KFC restaurants. This particular KFC produces top quality food, however there are other things that can be improved: 1 - The staff, being mostly youngsters, are sometimes more attentive to each other than to the customer. 2 - ALL silverware, napkins, condiments, wipes, etc should be openly available. It is uncomfortable to have to interrupt a counter person who is taking orders. 3 - This is the factor that cost them a star: The tables are often dirty. They are usually clear because of customer self-bussing, but not wiped of chicken grease and spilled food. All things considered, I recommend eating at this KFC. —————————————–—— Update: Let me start by saying that I am a big KFC fan. I was part of the KFC family throughout my high school years. During that time I ate LOTS of KFC, and never got tired of it. Regretfully, again I've had problems with this particular restaurant. I placed a takeout order on the new flawless KFC app. When I was going through the drive-thru, I was told that I would have to come inside to pickup my order. I asked why I couldn't pick it up at the window, and I was again told that I'd have to pick it up inside. I'm 68-years-old, and my legs aren't what they used to be. Still, I parked and went inside. I could see people being served at the window, and I again asked why I couldn't have picked it up at the window. I was told that's the way they do it there. If I order online at McDonald's, I can pick it up either inside or in the drive-thru. I can even choose to have them bring it outside to me if I want to. At KFC, ordering online disqualifies me from picking up at the window. They also told me that if I ordered in the drive-thru line, I can pick it up at the window. So I'm forced to choose between the convenience of ordering and paying ahead, or the convenience of picking up at the window. You CANNOT have both. Despite KFC's superior food, they are not willing to accommodate the customer as...

These are the reasons I won't go back to KFC again: (1). They don't update online inventory and allow you to order items that are not available. I made full payment, then was told one of my items is not available and can't be refunded. (2). If you put order online, you won't be able to get refund online or in store. You have to call 1800-call-KFC for any refund .The store manager even initially gave me a wrong number. (3) Their store manager seems on drugs or have mental issue. I called both numbers she gave me and both KFC agents asked me for the store number/ID. I asked the store manager. She threw a piece of paper with 1800-call-KFC on it and yelled at me: " I already gave you the phone number, please get out of the store now, otherwise I call the police. " I explained to her again:" KFC agents wants your store number to proceed, not a KFC phone number." She didn't even listen, continued screaming at me. She was waivng her arms, slammed the table. Her face was red and fiecing... That moment I had a thought that she is on drugs or have mental issues. My son was scared by her and kept talking:" that lady is scaring. " (4). The police came when I was in my car talking to KFC agent on the phone. The police then tried to help me get their store number/ ID. Their higher level store manager told the police that they don't give out store numbers. However, KFC agents ask for store number. KFC managers and agents are contradicting themselves. How will customers get refund? (5). The higher store manager also told the police that customers can get refund online. However the other store manager told me that customers can only get refund by calling 1800-call-KFC. KFC managers contradict themselves... Such a mass. (6) I was transferred to 3 different KFC agents on the phone for an hour and every agent told me that:" I can't help you with the refund. I will transfer you to another agent to get refund..." I think I will have to get the refund through my credit card company.

Lessons learned, I will not order...

I ordered off of doordash and my order was made wrong and items were missing from my order. I called in to this kfc, and spoke with Ashley she told me that she wrote in the books that I'd get a free tender meal with the items that were missing. I was told I could come to the kfc drive up and ask for "Ashley". Well, I arrived there and said that we had a problem. With my doordash order yesterday and Ashley wrote my name in the books for a free render meal with the items that were missing. I was told that I needed to come inside I said "unfortunately, I can't I'm disabled" I was told very rudely "well, I don't know then." You have the audactiy to tell a disabled women to come inside after I said I couldn't for a mistake on an order. WHAT? Only to be told my the apparent manager that they don't give out free food. I asked him did you look in the books Ashley I guess wrote my name down and what was needed to be done he said "no, I didnt look" but gave me the money back that I was charged for. Apparently Ashley who told me to come by this time today had left early. Wtf! I'm going to be completely honest ya'll are in competition with the Dairy Queen down the street from you and ya'll suck for service. It isn't hard to check meals before handing them to the customer or the person that is picking up the food. Not only that, but it isn't hard to be nice when speaking to a customer. You obviously didn't check for accuracy before it left your building which is very frustrating and annoying. I gave ya'll another chance because you have messed up multiple orders of mine over the years, but I will not be going to this kfc again. There is better fried chicken in this city. I will also make sure I don't recommend this...