Ameci Pizza Kitchen — Restaurant in Manhattan Beach

Extremely disappointed with the new ownership. I’ve been a customer of Ameci for a few years now, always ordering a large half-and-half pizza (Meat Lovers & Margarita - for my wife) for $27.99 - which is expensive but typically good enough to justify the high price. However, tonight, under this new management, they tried to charge me $44.99 for the same pizza, claiming they have to charge me for BOTH “specialty” pizza’s because of the toppings. WHAT?!?! I tried to explain to them that they’ve never charged me like that before and they’re actually benefitting from my order, from a business perspective, because a Margarita pizza basically has no toppings, whereas the meat lovers is always loaded. So their cost is actually lower for my pizza than had I just ordered a FULL Meat Lovers (for $27.99). The owner didn’t care, saying “this is the way we’re doing things now and this pizza is $44.99”.

After I threatened to refuse the pizza and walk out, he agreed to give me $10 off (so my pizza was $34.99 instead of the $27.99 it should have been), but needless to say, I will not be returning to, or ordering from Ameci again. They’ve lost a customer in me. They clearly don’t care about their customers.

I was also very disappointed in the front desk employees who had a bit of a tone and were argumentative. Not good for business.

To add, Ameci also messed up my order THREE TIMES last month. THREE TIMES. This place has gone down hill in...

We just had an incorrect order delivered. Was told by store before we had opened the pizza boxes that the driver was immediately coming back to pick up incorrect pizza(plain cheese) and would exchange for correct one(mushroom/ onion). 20 mins later he arrived with the correct one. My husband is vegetarian so could not eat my dinner( pepperoni/ olive)and I had to eat alone while mine was warm. He stood waiting at the door to hand it over. Store told me unable to credit as pizza had been delivered- 20 minutes after mine... then said she would credit half the cost! Also hung up on me after that. Very disappointed as we used to order in a lot from them and just tried them recently again It could have been solved so easily by saying they would replace with correct one and would he like a slice of plain cheese while waiting... staff training?? Update : we resolved the issue and we have since ordered a few times and everything went smoothly. Food...

Ordered 2 pizzas and mozzarella sticks. Not only was ordering it difficult but the order was wrong. Called back and asked for a refund for 1 of the pizzas and the manager Samantha said “sorry we can’t give refunds because we’re under new mgmt”. Wow okay never heard of a business that can’t give money back. Companies much larger than this can. Never going back

just went in person to get a refund (before was over the phone) the ACTUAL MANAGER ISABELLA gave us a refund, no problem. Turns out this Samantha woman lied and said she was the manager. Gave me a hard time and lied about the new mgmt and inability to refund. Wow!!...