Taco Lucha — Restaurant in Manhattan

My sister and I came for lunch and were in great spirits. I am a restaurant owner as well and typically never leave negative reviews but I was absolutely appalled by the horrible service we received. From the get go our server, Biv, greeted us with an attitude. I figured "okay, maybe it's because she's so busy." That's fine. I overlooked it. We orders the chips and queso. It was typical Velveeta and rotel dip. The chips had a bunch of random French fries. Okay. We are in a college town. Fine. My sister ordered the strawberry banana margarita. It was awful so she decided on a beer instead that took about 15 minutes to get because our server was too worried about talking to her friends. The Buffalo tacos were almost inedible due to the spice.. The stacked enchilada was okay. We were already irritated so we didn't eat much. We decided to get our check and just leave, however, once again, our server was too busy talking to her friends to notice. Thankfully, after 20 minutes of trying to get her attention, a sweet girl, Haley, noticed us the second she came outside and got our check in literally 30 seconds. Once Biv noticed Haley at our table, she came to ask if we were okay. Before we could say a word, haley was there with our check in hand and Biv just rolled her eyes and walked away without saying a single thing to us or her Co worker. I could over look the quality of the food if the service was atleast good. But between all the servers on their phones texting and worrying more about talking to their friends, and our servers sour attitude, I...

This one is a mixed bag for me. The food is really good. The queso blanco is a bit too watery (throw some cornstarch in that ish) but still tastes good. The tacos are also really tasty.

But the service and the sales tactics are awful and borderline sketch. This was our first time in the restaurant and as soon as we sat down we were expected to know what we wanted before we had even scanned the qr code to open the menu. And we weren't doddling, we had literally just sat down. The waitress was nice but she needs to slow down.

But the thing that really bothers me is the poor tactics on menu pricing. My husband ordered two draft beers that, per the menu, were X price. They showed up at 50% higher price when we got the check. When we asked about it, the waitress explained that on weekend, they serve the draft beers in slightly bigger cups so they charged more. But there was no explanation of this to us BEFORE ordering and it's stated nowhere on the menu. So naturally we were surprised and a bit put off. There's no transparency in that respect. We paid the check and didn't complain but I can't imagine everyone would be so happy to have that sort of bait and switch performed on them. You're operating off a digital menu - make the fix on the menu, it's not like you have to pay to print new menus. Or at the very least, inform patrons.

We would come back for the food but next time I'd ask a lot of questions or tell the waitress to just slow the heck down so we can have a moment to breath and actually look at the menu without feeling...

Honest to goodness worst experience I have ever had at a restaurant. period. First off, we had a party of six and was told the wait would be 20-30 mins. We waited for over one hour. While we waited outside a member of the kitchen staff walked by with a pan that was emitting one of the foulest odors I have ever smelled. He came back gagging and got another pan. The curiosity was to much and we asked what in the world was in those pans to smell like that. He laughed and said it was some pork that should have been tossed out a few days ago. I have had stuff expire in my fridge and never in my life had anything smell as half as bad as that pan of rotten pork. We were in complete shock. Still, we eventually did get our seats but they were out in the patio, right next to the dumpster with the bad pork in it. I can't make this stuff up. Wait staff apologized and thought there was a sewer problem. It was the pork from the kitchen. To top it off, we waited over an hour again to receive our food, all while sitting next to the dumpster containing the bad pork. If the food was good I couldn't tell over the smell and the fact I was doing my best to keep it down. If you let something like that get that bad in a commercial kitchen I can only imagine what else is going on back there. This whole ordeal took from 11:15 am to 2:20pm. Needless to stay I will never go back under any circumstance and will tell anyone to steer clear. I suggest you...