Update: I was contacted by management and the owner directly who profusely apologized for the incident regarding the staff member it occurred with. I am very pleased with the professionalism with the understanding that it went against everything the business stands for. So today while speaking with them my family and I feel confident enough to give them another chance, as they assured us it will be handled accordingly and that is not how they conduct business. It truly showed us that the business really deserves a better review because they truly care about their customers and take pride in what they do. I do thank them for giving us hope that we can once again enjoy ordering our favorite gyros from this establishment.
My family placed an order tonight and the lady that works there began to complain about how long it was taking me to place the order on top of complaining she the only one works there. I tried to explain on several occasions that I'm disabled with a neurological condition but she didn't care to listen and acted as if I was a huge inconvenience to her taking my order. The pricing on their website was also an issue. I explained to her several times and got over charged $15. The order was supposed to $43 with tax got charged almost $61. Secondly I was told 15 minutes to pick up it took an hour and then was unnecessary rude to my autistic daughter and slammed the cold order on the counter. I called to ask why there was a huge price difference and why the food is cold and why the sauce was so watered down. I asked for the owners information or manager and she said no your getting it and hung up on me twice. The restaurant has definitely gone down hill and suggest getting your gyros from...
Read moreSo, this was my first visit to this restaurant and I stopped in over lunch and ordered the Traditional Iskender Kebab (Beef & Lamb Gyro for $7.99. It comes with Sauteed pita bread layered topped with homemade yogurt, special hot tomato sauce, and gyro. Does NOT come with fries, rice or salad. I find this dish a good measure to assess the quality of kebabs/gyros.
The seating was a bit tight, but not terrible. You can order to dine-in or take-out. I was a little confused at first, but then I remembered they also have a location in the mall, so it feels like a mall-like atmosphere when ordering and eating.
Back to the meal... so the Iskender, I have had this dish in various parts of the world, mostly Middle East region, and i would say, it mostly is on point. The only real variation is in relation to the spice/heat that is applied. I found the hot sauce to be fairly bland and watery, but it wasn't the end of the world.
I would definitely stop back to explore the...
Read moreGood food, decent service, ok atmosphere- order ahead
The kababs and gyros were good- came with one slice of tomato and onions on lettuce with fries or rice. The fries were hot and the fry seasoning is great! There were two employees working and one group ordered before us and 2 after. They were working hard but took about 30 mins for our food to come and when we asked for cups of water, we received 1/2 full cups of room temp water. The whole restaurant seems to prioritize takeout (only bottled beverages, minimalist interior, takeout orders took 15-20 mins and came out first). It was HOT in the restaurant (no separation between kitchen and dining area).
Overall decent- maybe just order ahead and eat...
Read more