MrJims.Pizza — Restaurant in Mansfield

I really don't even know where to start. I ordered a salad and a small Jim stix at 8:30. 9:37 I call to check on my order, and they tell me it was delivered already. So the driver took it to the wrong house. They told me they would rush a remake and give me a refund. At 10, they called me and tried to tell me that I was outside of their delivery zone. When I told them they needed to check again because we've ordered from their store before, they continued to tell me I was wrong until someone in the background said that they typed the address in incorrectly. No apology for that mess up. 10:20, they finally get here. Again, no apology. As for the food, I wasn't really expecting a lot from a pizza store salad. But y'all. This salad is terrible. Just so, so bad. It's gross, old shredded lettuce. The nuggets in it were terrible and soggy. I asked for extra cheese, and if that's what they consider extra cheese I'd really hate to see what the regular amount of cheese they use is. It's a shame, the other MrJims stores in the area are really great. But this was easily the worst service I've ever received, anywhere. It took almost two hours for me to get a salad and cheese sticks. The only redeeming factor is that the Jim stix were good and the worker from the call center offered to refund my meal. If you want MrJims, you should just go out of your way to get it from a different location. Your service and food will be...

This is my favorite pizza place but I’m disappointed in the service I’m receiving.. or lack thereof. I placed my order at 7:10pm and called to check on it and was told it should be there any minute at 7:57pm. I just called back again at 8:30pm and was told the exact same line that “it should be there any minute”. Got transferred to the store location just for no one to answer. I waited a few minutes longer and called again just to reach the same person who keeps telling me it should get here any minute. This is ridiculous. Still no food… I’m sure calling again will be pointless

Update: After taking the survey for my order I was offered a free pizza. Tried giving them another chance today and the free pizza had to be pickup, so even better right? The lady there was upset that I asked for Parmesan and crushed red peppers and said I had to add it to my order online when placing it. She said that she can only give me 1 which didn’t make sense but I accepted it. When she gave me the 1 Parmesan packet and I asked for 1 crushed red pepper packet as well she rolled her eyes and sighed.. how do you mess up a free pizza ? The pizza was good but I’ll just travel further to a different location when I...

Had what might be one of the most bizarre restaurant experiences today around 5pm. I received some coupons for this place in the mail after moving recently. I had never eaten here before so I grabbed my coupons with high hopes in trying a new pizza place.

As I drove up to the storefront I was pleased to see they actually had a drive thru which was convenient.

I pulled through the drive thru and cheerfully presented my coupon to the service woman and she sneered at me and woefully stated 'people usually just read them off to me, I have a migraine'.

Oops. I guess I should have activated my telepathic powers this morning. That's ok. I noticed she seemed to mope around the store as she prepared our order. I get it, every place you go to in 2024 has terrible service and companies can't afford to hire quality employees.

As we got our food I realized I forgot to ask for ranch so I pulled around and entered the store to be told by the woman verbatim 'everything costs here, if I would have received at least a dollar tip I could have just let you have...