Dunkin' — Restaurant in Marco Island

Went in today at 4pm to get a couple donuts for my kids. Walter G., the cashier, could not explain what type of donut was in one of the racks ( was unlabeled). Gave the excuse that he did not know what type of donut it was cause it was the Flavor of the Month but that the donuts were random and he didn't know. Even when I asked if there was a manager there he still couldn't find out this information. The manager, a woman who gave an immediate impression that she didn't want to be there, copped a major attitude when I suggested that she train her employees better at customer service. After random comments concerningg another store 20 min away, she suggested I not come back. Now I know that if she was comfortable telling me this she has obviously told other patrons this as well, doesn't bode well for income potential. Honestly, the franchise needs to revamp thier employees and give better training in...

WORST Dunkin I’ve ever been to. The owner is by far the RUDEST and most miserable human to walk this Earth. He shouts at you for mistakes HIS crew makes. AND THEY ALMOST ALWAYS MAKE A MISTAKE OR TWO. They don’t try to listen to you; rush your order even if it’s not busy in there. Never a smile on the complete d-bag owner’s face. Talks to you like he’s your boss and you’re not the one bringing him business and paying for the items you are purchasing at his establishment. The girls that work there are all RUDE in their demeanor and disposition. I’ve tried to give them all more than one chance and all they display is unprofessionalism and perfunctory customer service skills. I will NEVER give them my business again. Starbucks around the corner ALWAYS gets it right and has the most stellar employees with great energy working there. Rather give them my money. Not...

I was wondering if I was the only person who felt like customer service is an issue at this location. I came to these comments and can tell they are like this every day. The staff is efficient and the food is amazing. However, the staff seems like they are trying to be sad. No smiles, no friendly service, no thank you for your business, just frowns and what do you want.. I was here for a week and came every morning as I love the brand. Everyday this was my experience. I even left big tips to see if I could get the cashier to loosen up and smile. It did not. The biggest no smile is the cashier gentleman with a tattoo sleeve. I failed to get his name as he was unfriendly. Great food and efficient...