Hibachi-San — Restaurant in Marine Corps Base Camp Pendleton

I have been going to Hibachi San probably once a month since 2020. Today was the last day. They have changed their portion options (the actual bowls and servings) over the years which I was fine with. The employee behind the counter serves the toppings you choose. I picked a Regular bowl which consists of 3 chosen protein options. I picked only 3 protein toppings and the normal quantity of other toppings that is part of the Regular bowl order. I used to ask for an extra protein topping (which is an up charge) on other days that I ordered. The employee rang up my bowl and I paid. It was bagged up for to go. I was filling up my drink after I paid when suddenly the manager comes up to me and says that I needed to go back to the register to pay for my extra protein. She never saw my bowl, never was behind the counter to see what I choose for the bowl. She looked at my order on her kiosk only and made the assumption from past orders I have made that I wasn’t charged for an extra protein. I explained to her that I did not get the extra topping and she tried to explain that she thought I ordered a small bowl (which I didn’t, and paid the regular bowl price, which was displayed on the kiosk) that she thought the new employee made a mistake. I have never been stopped walking out the door with food hand served by a business behind the counter and told that I need to pay more for an assumed amount of food I received. Way to nickle and dime customers. Make sure you keep your receipts if...

Tried this place for the first time and glad we did. The food and customer service was really good-- reasonable price. It's like a Chipotle where you build your bowl. You can pick the poke bowl (which we didn't get) or you can pick a small bowl or a regular bowl. The small bowl was enough for me. For the small bowl, you have a choice between white or brown rice, you choose 2 of the proteins (salmon (very delicious), chicken teriyaki, beef tri-tip, chicken potstickers, shrimp tempura, tempura spam), AND you get to choose up to 4 toppings (fried onion, edamama, cucumber, etc. )Can't remember it all) I asked to put the toppings on the side and they had no problem with that. All of this for a small bowl! The place was very clean as well. This place was inside the military base. I hope their other locations outside the base are...

The white middle aged lady was so rude she had me and my friends confused as to why she was being so rude. I got confused and ordered 1 protein but I asked for chicken teriyaki, shrimp tempura and another thing. She only served me chicken and when I said “I want the other two things” she looked at me and aggressively threw the plate in the trash can. She served me again and then only put the shrimp tempura rice and no chicken. I corrected her once again and she rudely said “can you speak louder!!” and threw the food in the trash can once again instead of just adding the chicken. At this point my friends steps in and tells her that she didn’t have to be so rude to me and she stared at her and literally walked away to the back. We were all in utter shock that this lady was so rude for no...