Domino's Pizza — Restaurant in Marion

Im very upset and disappointed in not only the quality of my food, but the customer service as well. Last night i place 2 orders for the parm bites with the cheese dip as i purchase the same item quite often.. after getting home i come to realize that the parm bites werent fully cooked and were a bit doughy, the cheese dip didnt have much cheese plus obviously wasnt cooked long either so it wasnt good and was very creamy which has never been the case, and on top of all that i was missing 2 parm bites in one of the orders. I had placed my order pretty late plus had to stop at a couple other places to pick up food for my family for dinner and live almost 30 mins away in richwood so I assumed the restaurant was closed plus it was too late to go back anyways. I ended up just throwing the food out because the cheese was just unrepairable as whatever cheese they added thats creamy was way too much and not good at all even warmed back up to normal temp. So i give them a call today to explain the situation. Immediately the employee wasnt very friendly answering the phone and listening to my complaint. She put me on hold then got back on the phone and told me i had to wait until tuesday ( 4 days after placing my order!! ) to call back and speak with the general manager about my issue! Thats totally unacceptable and not okay with me as a very loyal customer who spends a lot of money and has never NOT even ONE time made a complaint. Im very upset with the way i got treated. Noone should ever have to wait that long to get a resolution to an issue out of their control and they did not do! I wont ever order from this location again. Clearly that was my mistake i will just go to marysville for now on where i get treated like a respected customer and never had an issue! If the manager sees this before tuesday, it would be lovely to get a response before then!! If you can help from ordering from this location i wouldnt definitely order someone else because if not you will get treated like trash for expressing your concerns about your...

From Promotional coupons and discounts to food quality and there speed and great customer service, I'd recommend them everytime. Best pizza in Marion. ---Update after a year has gone by this was once a 5 ⭐ review but after a third incident and a very unprofessional and poor choice of a response from a young manager tonight this store has fallen from grace and has earned a unfortunate 1 ⭐ and has permanently lost a local weekly customer. I was told tonight after nearly waiting 1hr and 20 min on a Thur night at 7pm(not peak time for pizza business) and watching my pizza go to the north end of town and back to the store twice and then to me on the SW end of town and it spending nearly 30min in the drivers car. That I needed to try reheating it before complaining and that a remake or reimbursement wasn't happening. Then the young manager proceeded to make excuses to why they suck but I cut him off and said your staffing and business problems aren't mine I just want a hot meal. I did end the conversation and hung up but this is the third time I've had issues. I've simply had it with this business. I tip well I don't yell or blow up at them. I get it, I spent a decade in the pizza business but that is absolutely not how you handle a customer complaint especially over just a cold pizza. I don't know what's gone wrong with this business over the last year but it's not good and you've lost...

ATTN: 43302 (Marion,Oh)

• G . M. / OWNER