Subway — Restaurant in Marion

I haven’t eaten at this location since early 2021. I did eat there extensively in 2020 and early 2021. I will say that the staff during that time period was VERY good. They were friendly, fast, and had my order largely memorized.

I did use this subway when i worked in marion in the mid-2000’s and the service was worse and more inconsistent at that time.

The things I don’t like about subway will never change:

-their bread is usually not fresh OR, at a minimum, it is hard- especially the corners. IF you have ever had their bread when it is completely fresh and soft- it’s amazing. But that happens rarely- like 1 out of 20 visits. I won’t blame that on the staff though. Clearly, there is something wrong with the subway bread-making process because it’s an issue at the dozens of locations i have been to across the US in my life.

-their chip selection is often too little, too inconsistent and too minimal. Yes, i know covid affected that to a degree, but this was a problem even before covid. This is an issue at most subways- not this location alone.

-any company using megan rapinoe as a celebrity endorser should know better. She is a scumbag.

HOWEVER, the staff working here in 2020 and early 2021 was SO GOOD- that I am giving 5 stars on my review for now. They were good enough to overcome any negative aspects of...

The quality control here is horrible! Sometimes I order food here 3 times a week since I work nearby & love getting a healthy lunch. Unfortunately, sometimes it's good, sometimes it's nasty. The woman with the "manager" tag on with dark hair...she really needs retrained on how to deal with customers. Rude, no manners, I have came in and heard her trash talking other employees. Some of the good employees I've had the pleasure of dealing with for the past couple years has apparently been ran off from this location. Sadly, this place has potential with its location but, many people I've talked to has said the same thing that you never know what quality you will get. The veggies here are usually pretty good but if you order online it seems you get such crap food. They plop the meat all on one side, dump 10 onions in one place and the rest is empty?! Makes no sense! And if you put a request on the online order they are too lazy to read it and you have to go to the counter after picking up your food to ask them for the side of sauce that you requested in the request box online. What's the point? I've asked for it to be cut into 3, never done. There is no other way to special request things and I don't always have time to wait in line. Do better y'all ...people are paying you for a service. Your not doing it for free...

Last week I ordered delivery through the app. Well I checked out, paid plus tip for the driver. Got a confirmation email saying it would be delivered before 7pm. So I waited and waited looked at the time and it was 730ish before i realized they were late. I chatted with doordash (the ones who deliver for subway) and they said since I ordered through the subway app they couldn't help me and to call subway. So I called subway and told them what was going on. The lady said she was very busy but tried to help anyway because she already had my order done and was waiting for someone to pick it up. She asked a doordasher who came in and picked up an order that was AFTER mine and asked him to take it. He couldn't but gave me a number to call. I called doordash and again same answer they cant help me. NEITHER sides could help me so I emailed subway and told them about this matter and I get NO HELP! So my order never got delivered! I can't even get them to email me back and get my refund!! HIGHLY...