Dunkin' — Restaurant in Marple Township

I used to frequent this place in the am on my way to work. Today (March 2022) the DD app was showing a technical glitch upon payment. I went into the store anyway naively thinking it was something I could fix inside. Perhaps showing the person at the desk and getting help in order to make my purchase. Needless to say the person at the counter was impatient and rude right off the bat. He had zero interest in being helpful and instead flatly asked whether I had money in the account, even though he saw the message on my app about a "technical issue." I suspected he was the manager, and I confirmed by asking him. I fixed the problem by changing my order and left without any help from him.

I initially posted this review the same day with more detail. But I revised it because the important part of my review is that the manager is not good with customers. Either he doesn't have the people skills for the type of work he is doing or he just doesn't like helping people. Obviously not everyone frequents businesses where they like the staff working there. I happen to be that sort of person. My DD in Media is efficient and friendly. So I will now keep my purchases at DD to their location. Overall this location is among the DD's where the staff could improve their customer service skills and I go to about five in the area. This one and the Springfield location off Sproul Road have the rudest employees. Swarthmore and...

My experience today with this particular DD unit was what has pushed me to the point of not purchasing anything else from DD. I went in ordered 100 DD munchkins and a large dark roast coffee. Paid with my DD app. I then asked about the Free Donut Friday and was told I had to use my app. Told the man behind the counter I did use my app and he just laughed at me. I am tired of the nasty and condescending treatment both my self and my wife receive from the DD units in the Havertown, Broomall, and Newtown Square area. These units seem to do all they can to no honor specials highly promoted in the media and in their own units. It feels like they are all part of the same franchise and are trained to operate this way. Another issue with this particular unit is the lack of receiving a receipt. You have to ask for your receipt and when you do you receive it grudgingly with a scowling look from the register operator. Is this another management position to...

Apart from the coffee and donuts which were great, the problem I have with this Dunkin' is the hiring process. I was called here last week on a training basis and worked there for 4 hours from 9 am to 1 pm. The manager told me he would let me know if I'm going to get hired next week. No answer. My mom had to explain to the owner of the store, that it was unprofessional that they didn't let me know if I was hired or not. Back to the review, the manager is nice, but one of the crew member, a lady, is the most rudest person ever, and she had it in for me since day 1. Whenever I mess up or slow down to process something, she would berate for not doing it correctly. Worst part is that I was never compensated for my work. I would gladly come back as a customer, but never as a...