El Taco — Restaurant in Marshall

I was picking up an order for my mom. Recently moved back and wanted to see if this was a place to go. They will not receive my business at all. Went to the pick up a call in order through the drive up pick up option. The lady did not see an order. She went to get this guy that advised that he is the only one that was taking the order and there was no order. So I called my mom on the phone and she said did a Mexican guy took the order I advised him of that he told “Me this is a Mexican restaurant do you know how many Mexicans are here”. The reason I advised him of this is because he stated he was the only one that took the order well he was Mexican. Sorry if I should have said Hispanic but he wasn‘t of any other race so what should I have said. He was very rude. Well to say all this Left highly dissatisfied with the customer service. My mom then called back hit redial because I wanted to make sure she called the correct place. She did and he goes on to tell her she must have called the wrong number because no order. She said she hit redial then he goes on to apologize and say it must have been someone else. Wow this is l several things that went wrong with this interaction with my mom and myself. Can’t review the food just the customer service. I will just go somewhere else. I review several places good and bad and it’s been a while but seems that definitely deserved a review. They have lost more than just my business best believe. If I could provide no stars at all they would definitely deserve it because of this interaction sorry this was not about the food because I definitely left empty handed....

There was a time when this place was all the buzz. That time has long since past in every way imaginable. Anytime management wants to argue about something their business did wrong they automatically lose my business until they get replaced. Apparently cold beer is hard to come by here and the manager decided to argue with me about it. Apparently they know more about thermodynamics than I do, I mean I’ve only got a double masters in engineering and thermodynamics is something I’ve forgotten more about than they will ever learn. Cold beer in warm glass does not make the beer turn instantly warm. That means the beer isn’t being kept at the correct temperature and that’s for the health department to look into since there’s a mandatory requirement at what it needs to come out of the spout at. Furthermore the quality of the food and service is just abysmal. I don’t understand how such a good restaurant has ended up like this but it’s just not okay at all. Maybe a new owner can come in and save this sinking ship but even then I don’t know really and that so sad. On their FB pages they won’t even let you leave a review which just goes to show...

My first visit was great here. Food is good. I ordered fish and shrimp tacos. The second visit was not so good when I called in my order for pick-up and the not so nice manager was in and he took my order. He went into telling me what he couldn't do for me when request were made for how I wanted my order. Especially when I was able to get the same request on my prior visit with no problem. And when I arrive to To pick up my order. He kept going on and on trying to justify why he could not fulfill my request. And then he charged me for a take out plates on my receipt and also caused me have to place a order for 2 different meals to get it the way that I wanted. And when I asked him for a little cheese in a to go sauce container to go, he told me that nothing is free. He wanted to charge me for that after he already had caused me to purchase the whole other meal just to get what I wanted, which I did not have to do when I first visited the restaurant. Nor was I charged for take out containers prior. My order was a to go order. He was not very customer friendly...