Baskin-Robbins — Restaurant in Maryland

Went to this location on 7/28/19 between 6:00/6:30p with my son (6 yrs old). Ice cream was ok...one freezer was broken, so selection was limited. That's understandable, machines break down. However, staff was playing inappropriate music behind the counter on smartphones, dancing. Definitely not age appropriate for my son and I don't think the management would approve. That's why I was specific about the date and time of our visit, hoping video can be reviewed. I'm not a hater of music, or young people being young. However, staff at a business should have a standard of professional behavior that considers their patrons' right to visit the establishment without being offended....

Worst Baskin Robbins ever. Im a huge fan of BR and I’ve been to many locations, but the one on Veirs Mill Road is the worst. Very limited selection of icecream. Many of the flavors weren’t labeled to identify them, so I had to guess. Employees were of no help. Everything looked melted in the freezer. 4 employees but no one seemed to know how to do their jobs. It took 2 employees to figure out how to fill my order for a scoop of chocolate icecream in a sugar cone, which was already melting when the cashier handed it to me....

Visited 9/7/25 around 5pm. The woman who “helped” me with an order for a medium milkshake took the ice cream container out and tossed it on the ground, saying there was not enough there to make it happen. From what I saw, the bottom of the container was covered and about 2 to 3 inches deep. I just left and went to the Metropolitan Ave location. I asked THEM for the recipe and was told that a medium shake takes 3 scoops. What the problem was at Viers Mill store isn’t a concern, as I’m never...