Quickway Japanese Hibachi — Restaurant in Maryland

What a mess

Upon arriving there was a plexi glass board sitting on the table! Great start, and a clear signal that the place is a visible and operational mess!

I came here because they are right by my house, and sent a mailer for a free chicken hibachi. When I got there, there was no hibachi chicken and was told it’ll take 15 mins to prepare… (I wasn’t allowed to use the promo on anything else, grade A service), they also had no fried rice and no scallops (mind you it’s a pretty tight menu as it is)

While I waited I asked for a cup of water, water tasted off.

Food was ready in 8 mins, no way this chicken was fully cooked. I know it’s a new spot but basic blocking and tackling operationally and from a customer service side just isn’t there.

How this place has more than 4 stars is...

So I went there today and paid 50$ and I was suppose to get 38.02 back in change but I ended up getting 19.02 I realized that on my way to back to school so I ended up going back to tell them panicking, and crying . And they said they will count the register , so I wanted and wanted , and they said they will check the cameras but they didn’t .so they ended up telling me they dont owe me a dime . Like she didn’t count out my money to me . I tired to talk to the manager they didn’t . And they didn’t even allow me to look at the footage with them , like they said they would ....

The hibachi shrimp bento box was really good. Everything was nicely seasoned. The dumplings and spring rolls were fried but not greasy. The California roll was good too. The quality of their sticky rice for the hibachi was great and they give you a lot. Service was quick and it’s made fresh to order. They ask you if you want teriyaki sauce on top of the hibachi before serving it. All plates come with a side of yum yum sauce. Quiet atmosphere, not the best plaza or neighborhood but it’s always busy and looks like they sell a lot....