Pollo Dorado — Restaurant in Maryland

(Rude Staff and poor customer serice.. If you would like details please see below.) I went into Pollo Dorado for the first time on 11/12/2019 at 9:00 pm for a chicken burrito with no onion. I asked for no onion when I ordered and before I walked out I asked the cashier if there were onions and she said no. After arriving at home I bit into my burrito and got...you guessed it an onion. I instantly called the restaurant and asked them if I could have a new burrito and reminded her that I did ask about the onions before I left the restaurant and now I would have to drive all the way back to exchange it. To this the cashier replied " I didn't make it so i didn't know it had onions." No apology ..just an explanation that it wasn't her fault. She also asked me to bring the burrito with me. I assumed this was to prove I didn't eat it. I obliged and drove back to the restaurant. When I arrived the cashier then opened the burrito and starts digging through it with a fork. She says " I rang it up no onion and the cook said she didn't put onions in it so can you show me where the onions are?" I was in so much disbelief that I said out loud " Why I would leave my house this late at night, in the cold, and drive 15 minutes if I didn't have an onion in my burrito?" She must have seen the look on my face because she hands me a bag with a replacement burrito and says well do you want to check this one. I open it up , bite into it and say this one has no onions and I walk out. It is ok if the cook messes up an order ..people are human, it is ok if an onion fell into my food on accident..these things happen. What is bad customer service is not getting an apology and the cashier inferring that I was lying. It is not like I ate the burrito I came back to exchange it. I didn't ask for my money back.. i just asked to get a burrito with no onions. I would not recommend this to...

I recommend the huevo con chorizo (eggs with chorizo sausage) breakfast platter because it is authentic and delicious. I find myself craving it often. I always get that with a side of crema and queso (sour cream and cheese). It doesn't come with it, but it costs about $2 to $3 more. They are able to adjust sides and ingredients. For example, the eggs and chorizo sausage are mixed with green bell peppers, tomatoes, and onions. I asked to omit the onions, and they had no problem doing so. The servers are kind and attentive. They also have a bakery and other lunch and dinner menu items. If you are looking for a taste of true Salvadoran food, this is the spot. Parking is not the best, especially when it's busy, but you can park by Walgreens and walk up to the place. They have two entrances: one is for the bakery, and the other is where the front cashier and the kitchen are located. Overall, I love this...

We used to eat at this establishment but not anymore worst place ever!!!! Please don't go and wait your time overall money!!! They take forever to bring your food out! Second they don't bring it all at once so by the time your partner finishes eat your receiving your meal!! They mess up your order. They don't care if you complain. They take forever to give you your meal even tho they get it from their buffet station it's not even fresh and the food comes out cold!!! They stop caring!!! The server brought out my food didn't bring out the tortilla until I was done with my meal. Everyone knows you it the meal with the tortilla why would I eat without my meal. She charged me. My point is we pay for good service all the food they serve is easy to make. It's about spend a good time with the family but we all left disappointed 😔 !!! I put one star it...