Baskin-Robbins — Restaurant in Maryland

The staff is SLOWWWWW. I sit there at the window and watch them aimlessly wander back and forth with no sense of urgency, no efficiency, no idea what they’re doing, and that’s IF they actually have what you order (they often don’t). They run out of the flavor of the month 2-3 weeks in, they rarely have the ingredients to make my favorite item, and often don’t have even the most basic BR flavors. One trip, they were out of chocolate, mint chocolate chip, strawberry cheesecake, cherries jubilee, etc. and one SHOCKING visit in mid-summer on Saturday (mid-day) they had no ice cream at all. None! They said that they were cleaning that part of the store. How is that even possible‽‽‽ it’s like going to MCDonald’s and being told they don’t have any burgers or fries, but they have the rest. I gladly drive 15 minutes farther away to go to the one in Ellicott City on Baltimore National Pike (by The Mint Room) because they always have everything and work...

Went here once, they messed up my order by not checking if they had chocolate chip cookie dough ice cream and then tried to just give me cookies and cream without asking me if that's what I wanted. I made the mistake of coming back again another day, this time after 8pm. BR website says they are open until 9pm. Went to drive thru, no answer but the board was lit up like they were still open. Drove to the front door, was met by a worker who said they closed at 8pm. No sign posted saying what their hours were.

Two bad experiences means never coming back there again. Save a headache and go to a...

This is the slowest DD, I've ever been to. If there are 3 cars at the window it means there are 5 cars hiding in line to order on the other side of the building. 2 stars because orders are usually correct. Ordering ahead on the app does nothing to alleviate this.

Also, came here on DD day where you could get a free medium coffe with an order and didn't realize I needed to add it to my order. I asked about it at the window to see if they could toss one in since thats why I came and they wouldn't. I realize this is 100% on me but that little something would have...