Burger King — Restaurant in Maryland

I went in to order for my self and my 7 year old I tried to order a double cheese burger king jr meal. The girl behind the counter was new and didn't understand what I wanted so I pointed it out on the menu board. At this point your very rude manager John came up to help and told me I wanted a double cheese burger meal which is not what I wanted. So i told him what i wanted and pointed it out on the menu board. He told me that didn't exist and that I wanted a double cheese burger meal and walked away. So after I was done ordering and felt rather foolish since i must be loosing my mind since something clearly on the menu didn't exist I was standing waiting for my order when a very nice gentleman behind the counter told me he would make it as a king jr meal. I asked to speak to John who did not have a name tag on either so I not sure this is his real name. He waited a few minutes to come out and then helped people at the drive through before coming over to speak with me. I was mad at this point because the menu clearly says what I wanted exist! This boy told me I was being totally in the wrong is this situation and I was being rude and then flippantly apologized and told me the menus come from the internet and there was nothing he could do about it. He was mean and I left in tears having a panic attack. I will never step foot in this...

Ordered a Whopper meal through the drive thru , realize I only wanted tomato and lettuce . I spoke to the young man about changing it , he said its ok I will change it for you . When I drove to the next window , I encountered a very rude woman who said come inside . I told her that my order was changed , and that the young man standing next to her had changed it for me . He also told her that he had told the cook to change my order . She proceeded to tell him that he didn't change my order , all the while he told her 3 times that he did change my order . She was VERY RUDE the entire time , imagine many customers were listening to everything . Poor customer service . I called the customer service help line and explain everything , about an hour later I got a call from a Burger King district manager . I told him that this location has tons of bad reviews , I was shock to hear him say I don't care about those reviews all fast food places get them ! After speaking with him , I now know Burger King has a mindset from the top down regarding customer service .Today Monday 12-19-22 my wife ordered a Whopper meal for me with a large fry and a large coke . When she got to the pick up window she was told no drinks were available , why wouldn't they tell you this when ordering ? Very poor place to...

Rudest people working there. I made an honest mistake and forgot to tell them while placing my order about a coupon two girls were working one with red hair and another that seemed to look like a manager who had different colors in her hair since I didnt get names. I came to window and handed them that and the girl with red hair rolled her eyes slammed her hand down and told the other lady something while slamming the window and then walked away and threw her visor on the counter. The other lady approached and opened the window and asked what I had and I was trying to apologize for the inconvenience and she just let the window close while I was still talking to her and then she took money and just handed me my food no thank you no bye whatever just closed the window. Just complete disrespect!!! Never again will they have my service. Maybe hire people that understand things happen and actually know what consumer service is!!!!! I'd give no stars if that...