Burger King — Restaurant in Maryland

My family and I (7 of us) decided to get some food late. 3 decided somewhere else. 4 of us decided somewhere else also but the restaurant was closed at 9 pm.

We saw Burger King. Empty line. This is going to be easy. Ordered our food. And we waited. After about 7-10 minutes, from where I’m sitting I see a reflection of two workers making food. Looked like someone in the a brown shirt was being trained by someone in a red or orange shirt. I didn’t care how long it took but the kids and I were hungry.

Got the food… pulled up a little, now we missing a Double Whopper, my sandwich. Also the other sandwiches were without markings on them. Tried knocking on the door the girl mopping ignored us. Drive back to drive thru.

Told them we were missing a sandwich. The manager lady in the red shirt said “I made it I made it myself I know I made. Let me see the bag. How do I know you didn’t eat it?”

They were already eating 2 kids and the wife.

She said “I’m not making you a Double I’ll make you a single”

She kept saying “I made your sandwich”

Asked the guy who bagged our food, How many sandwiches he put in the bag. He says “Honestly I don’t even remember”.

Crazy thing is she got mad and said we were trying to get an extra sandwich. We’ve had bad service before but it felt like we were in the middle of one of those viral social...

I'm thrilled to share my exceptional experience working at Burger King Carroll's on Washington Blvd in Jessup, MD! With over 6 months of service, I've witnessed firsthand the power of a supportive team and management.

The positive energy is palpable, and I've learned invaluable skills in customer service, teamwork, and leadership. Our management team's guidance and mentorship have been instrumental in my growth, and I appreciate the opportunities for advancement.

As a dedicated team member, I'm committed to:

Delivering outstanding customer service, ensuring every guest leaves satisfied Driving sales growth through effective upselling and promotions Embodying the Burger King values of quality, service, and cleanliness Supporting my colleagues and fostering a positive team environment Seeking opportunities for growth and development, such as training programs or mentorship

I'm proud to be part of this dynamic team and look forward to a bright future with the company! My experience at Burger King has been truly rewarding, and I'm excited to see where my hard work and dedication...

On this day at this particular Burger King I first started out in the drive-thru the line was too long so I went inside the restaurant. I received no greeting from the manager whose name is Damien. I ordered my meal and requested no cheese, paid, and waited. While waiting for my food I asked where the sweet tea was and he pointed to the machine. He didn't acknowledge or ask if I could find it or needed any help. I asked for dipping sauces and he pointed to the placard behind the register stating thirty cents per sauce. Since I paid with my credit card I didn't want to waste time paying $0.30 for the sauce. I had to return back to the store because my Burger had two slabs of cheese on it and requested a refund after a slight argument with Damien. I feel as though being in the hospitality business these fast food restaurant employees need to be more hospitable then assuming you read all of the signs in the restaurant. Whatever happened to the customer's always right and having it your way at BK??? Not in the least bit of a hurry returning back to...