LA FAMILIA AUTO BODY & COLLISION — Local services in Columbia

I took my 2022 Honda CRV there for an estimate. There was a small ding that was less than an inch in diameter. Aside from the fact that they wanted $600 and spent less than 2 seconds looking at the ding, the young lady who conducted the estimate was like - “Yeah yeah we have to replace the entire roof and repaint.” I laughed.

I scheduled my estimate for 10:00am. I walked in around 9:45am and I could barely get in the door because the main office was littered with boxes and car parts. The gentleman who greeted me said the young lady who does the estimates was on her way. About 10:15am I saw an SUV speeding into the parking lot and she got out, walked right past me and sat down at the front desk.

I kindly waited for her to finish several phone calls, while rolling her eyes after she got off the phone with the customers. She made remarks out-loud like, “that was a stupid question.”

So after another 20 mins of waiting, she finally said how can I help you? I said hi, I scheduled an appointment for an estimate online. She said “um okay.” After she followed me to my car, she literally spent 2 secs looking at the ding and said “oh no” the whole roof needs to be replaced.

I followed her back in and she asked for my vehicle info. The tone of her voice was so nasty and rude, I was embarrassed for her coworker and felt very uncomfortable. I kindly took the estimate paper copy and left.

This young lady is clearly not cut out for customer service. I will make it my mission to warn everyone I know not to conduct business there. I would think a well known franchise like Maaco would hire quality employees. Very disappointing.

Cornelius Harrison US...

Old man finds excellent bargain all over paint job for his old car. Once upon a time he painted a station wagon with his brothers. Knows what it feels like to prep and paint an automobile. Ignore how the office is organized or what seems like disarray in the shop. The folks running the business are friendly, courteous, serious-minded about their work, communicative about what has to be done and why, how long it will take and cost and when to expect to get the work done and when to expect to pick up the vehicle. They performed exactly as promised for the quoted price - no extra charges. Their follow-up service to replace expected collaterally damaged plastic roof rack parts was spot-on. Visited and solicited bids from three competing comparably sized shops for $5,000.00, $3,500.00 and $2,100.00. Accepted Maaco Jessup's low bid price as most reasonable for the cost of materials and labor required to do a decent job. It is not, nor was it expected to be, a new car showroom finish but it certainly exceeds the quality of workmanship done by any other collision or auto body repair shop used in the past. Thinking about asking for quote to fix all the paint chips and paint scratches on my wife's car rather than attempting to do-it-myself with Toyota Touch-Up paint. They're hard-working people doing a great job -...

While the actual work done was great, the communication at this location is severely lacking. Starting with me getting an appointment for 8am (when they open). We arrived but no one at the front desk area was there and we were told would have to wait 30 minutes. Managed to get someone on the phone through the employees who were there that told us we could leave the key. I called back later to them to confirm they had my keys/car, and they responded that they were wondering who’s car that was and then they couldn’t find my key (what?!), they did find it 10 minutes later. Car was finally done but they hadn’t blended it like I was told and had to then leave my car for an additional week. Called multiple times on the day I was told it would be done to confirm it would be ready end of day. Showed up to find out it wasn’t done and had to wait. Then told actually they should hold onto it for a whole day more. They also proceeded to lie and say they called me multiple times and left me updates via voice mail. Seeing as I received a call after the initial paint that my car was done and this day I highly doubt I missed any calls. Do not go here unless you want the most unprofessional people who will not communicate and/or lie...