Dairy Queen Grill & Chill — Restaurant in Maryland

Poor management. General manager Eddie harassed 2 customers waiting for the store to open who were standing outside on the patio area. One was holding her pack of cigarettes (NOT SMOKING) just holding them and waiting for the door to unlock to get a couple milkshakes . Eddie came out before the store open and harshly lectured them on smoking again neither was smoking only one holding a pack. Understable if they were smoking on the property to have let them know it wasn't allowed. But this poor excuse for a manager decided to drill these 2 about smoking. After finally opening the door to open at 10:30 the 2 were going to finally grab there milkshakes to actually be ran off the property. I've worked 20 plus years in retail management and have never seen such a poor excuse of a retail employee let alone a manager who I found out through corporate has worked with the company dairy queen or its affiliated IHOP for 8 years. Sincerely hope dairy queen addresses this issue. As a now district manager for a retail company I've never nor will ever treat customers like this and would have zero toleration for any employee of mine treating customers like this. In retail the customer is our priority our paycheck the sole reason we are there and...

DQ-Lexington Park, MD There is an assistant manager at this location who is very disrespectful to his employees. He yells at them...and I agree 100% with the other review (Brian Morgan) posted two months ago. He has worked here since December and its only been 5 months...there have been so many complaints. Its pretty sad when I have customers call me to say they have over heard him and the way he rants and talks to the employees. When this is a teenager's first job and the experience is not a very good one. He makes for a toxic environment. The teens there lacking work experience and how to handle a stressful and difficult work situation is just not fair. We have no one to put our complaints into when the DM is his father. The other managers there have talked to this assistant manager and nothing seems to help. The turnover rate of people quitting in the last month...would not happen if this manager treated the employees better. Just a upset concerned parent...

This location consistently forgets to put the fries in the bag. It’s impossible to double check the bag in the drive through because they stack everything in the tiny bag with napkins at every layer concealing everything and all of your sauce cups balanced on top. After missing my food enough times I went to contact them on the website and the website is designed to be as broken as possible so that you can’t lodge a complaint, after going through the entire process, the form would just not submit no matter what. So here I am resorting to Google reviews. Bottom line, absolutely do not trust this store to give you what...