Jersey Mike's Subs — Restaurant in Maryland

Today my family and I had the absolute WORST experience that I have ever had at a Jersey Mike's location.

My husband, one year old son, and I recently moved to MD from Hawaii. Back home, we always order the cold California Club that comes with turkey, cheese, avocado, and bacon. Having no idea that this particular sandwich doesn't exist at mainland locations, we ordered it here. The woman who took our order even repeated the sandwiches back to us for confirmation. When we sat down to eat our sandwiches, we opened it up and discovered that they had made both of us hot California Cheesesteak sandwiches.

We chalked it up to a simple misunderstanding due to the busy lunch rush. My husband talked to a worker that happened to walk past our table and told him about our sandwiches. He kindly told us that it was no problem, apologized for the miscommunication, and directed us to speak to the woman we presumed was the manager, Anna C.

My husband went to speak to Anna, and before he could fully explain the problem with the sandwiches, she rudely told him to stand back in line and that the California Club doesn't exist at this location because they don't have avocado. She also made sarcastic comments about how we must be thinking we are at Jimmy John's and not Jersey Mike's. So he stood at the back of the line and re-ordered the California Club without the avocado. When he finally got to the register, he asked them for the difference in price to be refunded to our card.

The manager, Anna C. made her way from the sandwich station to the register to argue with my husband in front of all the customers standing in line. She told him that we would NOT be receiving a refund and I am not exaggerating when I say she YELLED at him, informing him that it was OUR fault for ordering the wrong sandwiches.

He told her that the person who took our order repeated the order back to us for confirmation- "California?" so we were under the impression when we paid that we were going to receive the right sandwich. He even showed her a photo that the sandwich exists, it's just not available at this particular location. Despite the obvious misunderstanding, she refused to appropriately compensate us, rudely shoved our wrong (and soggy due to the long wait in line again) sandwiches into the bag and insisted we take them.

My husband, obviously upset at this point, asked her to just make the cold California Club without the avocado because that is what we had attempted to order to begin with. We didn't even need the refund at this point, we just wanted the correct sandwiches so that we could eat. She refused again, threatening us to leave or she would call the police.

Instead of choosing to be understanding of the obvious miscommunication, the way she spoke to us and handled the situation was demeaning, rude, and aggressive. We reluctantly walked out with the wrong sandwiches.

Not only are we out $35 with no sandwiches that we had wanted, I am beyond disappointed. Jersey Mike's used to be my favorite place to eat lunch at. In fact, I even dreamed about the subs when I was pregnant and not able to eat cold deli meat. But after being yelled at by the manager (while holding my child) for an easily fixable situation, I don't think I will ever be returning.

ps- after reading some of the recent one star reviews, I can’t believe that Anna is still the manager!! She seems to thrive on giving loyal customers very poor and aggressive customer service!!

As someone who has worked in the food industry for many years, I am absolutely appalled by her inappropriate behavior. I have never in my life felt so disrespected at any food establishment until I walked into this Jersey Mike’s. Shame on you, Anna!!! Your lack of grace and understanding over simple issues shows true...

Rude!! Horrible customer service!!!!! I went into this location at 8:50pm. Not sure if it's because they close at 9pm or Anna (the person who waited on me, who was VERY aggressive and RUDE!) just didn't want to do my sandwich because they were close to closing and already in the process of cleaning up. I order a #55 (big chicken kahuna) and wanted additional cold toppings on the sandwich (lettuce, tomatoes, extremely light oil & vinegar, etc). I like to see what they are adding and ensure it's the amount I want (it is my sandwich that I am paying for after all). I have ordered the same thing at multiple locations across the country (I live in Los Angeles and travel frequently) with the exact same request - that they add the cold items when the sandwich is done. Anna flat out refused and got an attitude with me. She said she cannot bring chicken and steak to the front area where the cold items are added to sandwiches???? That makes absolutely no sense when all the cold sandwiches with ham, roast beef, chicken etc are made in the exact same area...not to mention the slicer used for meat touches all the meat and has cross contamination (btw I don't eat red meat or pork but I don't complain). Additionally, the grill they cook on is not cleaned after each sandwich and is use for both steak and chicken - which invalidates everything she said. But despite all that it was the extremely rude and aggressive nature in which she spoke to me as a customer - completely inappropriate and uncalled for especially when I never raised my voice or even got aggressive/agitated in response. She said they are individually owned and have different policies from other locations. Well I will take my business elsewhere and not be back to this location ever!! By the way she talked to me I am sure she could care less; but they just lost a customer. I will also be sharing this experience with my family & friends as well. Disappointed at this experience when ending my night and just trying to simply get a sandwich for dinner. Instead I left out. I believe that's what she wanted anyway since they were already cleaning to leave for the night....

Went here yesterday to get my usual giant provolone and turkey sub as I've done countless times. As I always do, I asked the girl before cutting the cheese to put honey mustard on my bread. She proceeds to cut the cheese and put it on the bread. I again ask her to put the honey mustard on the bread first but she finishes cutting the cheese and puts it on the counter 😬 and starts cutting the turkey to put on the bread. I'm saying no no no, so takes the turkey off the bread, doesn't seem to know what to do with it, so now the meat she sits on the bottom of the cutting machine. I'm now asking can someone else make my sandwich when some woman says something to the employee in a language I don't understand. I explained to this woman who later identified herself as the manager what I was trying to convey to the employee, to which she replies "she's not gonna do that." When I asked why, she starts yelling telling me she (the employee) can't do that. She says the employee can fix my sandwich and she would "flip it" to put the mustard on. Again, I ask why and told her I always order the same thing and had my sandwich prepared that way by all the employees who waited on me in the past, to which she yelled, "and that's why they're all fired. This place is under new owners and I'm the manager." Told my son, let's just leave. As I'm walking towards the door, she yells, "I'll fix your sandwich for free and flip it." I turned around to tell her, "if you can't fix it the way I want, no thanks." This seemed to infuriate her as she starts yelling even more as I'm walking away. Never even raised my voice the whole time so not even trying to ever go back to a place I once loved because of her rude behaviour. I hope that pre-cut meat and cheese got thrown away. Oh, and as the manager, you should know to throw bread away that someone has touched after touching meat and dairy in addition to you touching it with your hands while not wearing gloves instead of putting it back in the...