Libations — Restaurant in Maryland

I went here for a birthday party for my cousin. With that said there were probably at least 60 people in attendance. We had a private room for a party that started at 5pm. The 2 servers promptly came out to take our orders. Our server was Anuar. He began taking orders. When it was my turn I asked if he was ready for me and he said "I've been ready. I'm waiting for you." The delivery of this gave the air of being borderline rude, but I dismissed it and placed my order. I ordered the cream of crab soup and the mediterranean salad. As for the drink I just wanted water no ice with lemon and lime. He bought out some for the table which was where his hospitality stopped. While I was waiting for my food I was moving around taking pics of the Guest and birthday girl. When I return to the table, everyone had their appetizers but me. Also, one of the guest had knocked over the drink, and the glass broke. They used my place setting to wipe up the water and collect the broken pieces of glass. I was standing Anuar and noticed he had my glass of water with lime and lemon and told him that that was my water. Told me in a not so nice tongue that he had been told there was a glass broken and he collected my water glass just in case, and he fell into the water. I told him oh I didn't realize thanks. His response was a roll of eyes. I I also told him that I didn't get my cream of crab soup and perhaps they forgot me because I wasn't seated when they walked the apps out. Again, he rudely told me that he was getting it. When the soup came out I asked him if they had any Old Bay. he said yes, but again it was with an attitude as if I was putting him out. He bought the Old Bay out, and placed it in front of me as if to say "Here!". I tasted the soup and it was cold and thick. At this point I didn't want to ask him to reheat it because everything I asked him prior was meant with either a rude comment, a roll of the eyes or a huff and puff. His last little outburst I had to ask my family have I said or done anything that warranted this behavior. I realize sometimes we may not realize how we come off to others. My family is quick to put you in check if you are doing something out of the way. They all said no that it was him. My cousin also asked if they had any bread and he said no when we asked the other server she said yes and we could order some if we like. The question is why couldn't he have done the same thing. The soup was also not served with crackers which it should have been. When my salad came I didn't realize that the feta was actually the dressing. The Mediterranean salad comes with a thick creamy feta dressing that is really not ample for the whole salad so the salad was kind of dry. Both my cousin and I ordered the salad and we asked if we could have additional dressing on the side. she asked for balsamic and I asked for the lemon vinaigrette. He bought out the dressing, gave her two balsamic and me one lemon vinaigrette. He was clearly being petty because why I did not have two dressings as well for that huge salad? It got to the point where I had to say something because I wasn't putting up with any more of his foolishness. The manager or somebody must've gotten to him because he stopped waiting on our table and started serving other tables. I noticed that he was much more cordial to his other guest. Before I left, I asked him privately where did the Customer server relationship breakdown? I realize that servers are human and perhaps he was just having a bad day. I told him What my perception of his service was and his response was when everybody is yelling orders what do you expect and he denied being rude and he's sorry I felt that way. I told not only did I not yell at him. No one at our table was yelling. Again, even in trying to have an adult conversation with him he was sassy (as my grandmother would say). I realize that there was no having him realize or own his part in this interaction and left him and told him to be blessed. I will say Bilpsy and the young man helping her were excellent and took...

Horrible Experience!!!!!!!!! I was attending a group meeting there that ended at 1 pm. My group was having an after party for the holidays when the meeting ended, which I was not going to attend. I fully understand that my group is charged 20% for any service we receive during our meeting which is held in a "event" section of this establishment. My issue is that I went to the bar to order myself a drink after my meeting ended, where I was turned down at the bar and informed to order from a server. I thought that was unusual but I ordered anyway. To my surprise, the server returned to the bar with my bill and credit card with 20% circled on the receipt to let me know it was taken for gratuity. When I informed my server, Cara, she told me that I was being charged the group fee even though my meeting was over 20 minutes before I ordered. I was not happy , but I was willing to "chalk" it up to just be gone, but then when the server finally delivered my drink, she "accidentally" spilled it on me. I kindly asked to speak to a manager, who wouldn't give his name, and came out attacking me rather than to see what the issue is. He told me things like "OMG I didn't know that a few dollars is so detrimental to you" and "you must just want a free drink". How does anyone address an issue like that? By know means am I indigent, and I have tipped the team there generously, even for things that are free like water! I informed the manager that I was not looking for anything free and I was offended that he assumed that. I just wanted him to know that I was not a part of the party, which was after my meeting ended. He continued to be rude by making comments about this being an early Christmas gift that I must need. He was extremely rude, hostile, and not interested in anything I had to say. I have been the General Manager at 11 bars and restaurants and I am currently in a service industry. I would NEVER address a customer in this manner! For the record, had a tip not been taken, I would have tipped...

We’ve been coming to Libations for the last few years. We would could specifically for the Mimosa flights, Shrimp & Grits and Fried Green Tomatoes. Apparently there was a change in the Kitchen and Chef Phillips* is no longer with us and he took his recipes. (We miss your food Chef Phillips). Today, Father’s Day, we took a chance on the new menu. My dad requested that we come here because we’ve always had a great meal and an enjoyable time but today was nothing like that. First of all, the items on the menu we came for were missing big time and no longer available. We considered finding another restaurant but they had a 2.5hr wait (Father’s Day of course, we did have reservations for this day). So nix that, we made some choices and went on faith. The crab dip was all cream cheese and horrible. Crab eggs Benedict were also horrible. Both were sent back. The scrambled eggs with cheese came out with a pile of shredded cheese (yeah not melted at all). The omelets were meh. The French toast was bland. The whole experience was ugh awful. The very least, customer service should have been on point. It wasn’t. The server didn’t attend to us as much as she should have and I imagine it’s because she was the only server on duty and couldn’t do much regarding our dissatisfaction (T’naija* you deserved better than this). At the end of the day, you can’t control the menu but you can control your attitude and the service you provide. It was nice having the manager on duty come talk to us but you should still regularly check on your tables especially when distaste has been expressed. At the very least, you could have saved this customer connection because YOU care and want to do a good job. But ultimately it seems you’ve fallen to the whitewashing the new chef and likely management has brought in. Terribly disappointed and won’t...