McDonald's — Restaurant in Maryland

I'm a bit bothered by the " dine in service" The drive thru is without question catered to far above the dine in customers. I've watched several people walk away from the counter with a very discuscusted look on their face, because, they stood there for roughly 5-7 minutes, and not one employee acknowledged their presence. My girlfriend's family has 11 McDonald's franchises, and each one has a designated cashier for the drive thru and also the dining room customers. To me, it's simple, if there's no customers for the dining room to be attended to, then that cashier helps with the drive thru, and vice versa with the drive thru cashier. Also, there is an indicator that allows you to know when the fries are done cooking. I've watched several employees stand right beside the deep fryer, and they didn't take the necessary 5 seconds it takes to lift the fries from the deep fryer and turn the indicator sound off. I mean really, HOW HARD IS IT TO LIFT THE FRIES BASKET FROM THE GREASE AND TURN THAT INDICATOR SOUND OFF ????? The ONLY ONE I SEE THAT DOES THINGS ABSOLUTELY CORRECT IS THE MANAGER, CARLOS. HES A GREAT MANAGER, AND HE GOES OUT OF HIS WAY TO HELP EVERY CUSTOMER. YOU SHOULD BE VERY HAPPY TO HAVE THAT MAN LEADING YOUR TEAM OF EMPLOYEES, HE DEFINITELY DESERVES A RAISE. One more major thing that needs to be addressed, The little Spanish lady that cleans the dining room and frequently cleans the bathrooms, needs to learn how to speak English. She has walked in the men's room, twice on me, while I was in the middle of using the restroom, and half dressed, then goes back out in the dining room and laughs about the fact that I was half dressed, You folks had better do something VERY FAST ABOUT HER ATTITUDE, WHEN SOMEONE IS USING THE RESTROOM. ITS NOT VERY FUNNY AT ALL, AND EXTREMELY UNPROFESSIONAL, NOT TO MENTION, IT MAKES YOUR...

Everytime I come to This McDonald’s it’s disappointing the boss who open with the boldhead is rude disrespectful never but your order in right then the women that’s working registered on putting food and bags are no better now if it’s a male they smiling asking question myself and another lady so rude I ask for two medium coffee two creams n both n packs of sugar in a bag for one coffee and ask her to hit the sugar dispenser four times I even told the owner guy with the boldhead who took my order as I’m saying miss hit it again she looking at him he tell her n their language basically give me the cup then the cups were mixed up so had no idea which cup got the sugar then another male came from offf the side at this point racism still exist and they have no respect for authority who protect them and help them ride smoothly if they catch the train to work and if you notice they have no African American working there ATP I’ll be going to Dunkin Donuts n I’ll spread the word to my co...

I have to say that my service fine and daughter’s food was hot, however there was a needle in the drive thru. It’s a shame because this McDonald’s is right near the light rail. You can sit and watch all the people that are on drugs get off the light rail and go to the blood bank that is in this shopping center. Afterwards they come out with money and get there drugs somewhere close because they go to this McDonald’s and get high and then eat and fall asleep in the booths. The only reason I know this is because I don’t live very far from here and most of us have seen this over and over again. The McDonalds try’s hard to keep them out but they keep coming back and doing it over and over again. My neighbor said they went through the drive through one day and that crime scene people showed up because someone died from on OD....