Panera Bread — Restaurant in Maryland

terrible service. i mean excuse me- but WTH?! i placed a rapid pick up 10 minutes before hand, and went to the drive thru like i do every time. as I go into the drive-through, I am sitting at the start of the drive-through before I can even tell them my name for the order and I’m stuck behind someone for at least 10 minutes as they ordered. Then once they finally finished ordering, I tell them my name for the order. After I was told to drive up not even 10 seconds after and I stopped again because I am behind the same person who is waiting for their order. And I was in the line for 30 minutes in total, waiting for this person to get their order. Now there’s been times where my order was taking a bit of time and they simply asked me if I could go park and they would bring it out to me! This was not the case for the person in front of me and everyone behind me was also stuck waiting for those 20 minutes. Then, once I finally got my food, I opened my sandwich and half of it falls apart the second I pick it up because of how POORLY wrapped it was. So not only was I waiting for 30 minutes, I got half of a sandwich because of the workers poorly wrapping it up. I don’t know what’s been going on recently, but Panera has been...

I’ve never felt compelled to leave a review like this before, but my experience with Lisa at Panera was so unnecessarily rude that I feel others should be aware. While trying to place a simple order, something I’ve done at multiple Panera locations across the DMV, Lisa responded with complete hostility. I asked for a sandwich on a different type of bread, something I’ve never had an issue with at any other location, and she went so far as to call me crazy for even asking.

As someone who travels frequently for work and regularly eats at Panera, I’ve always appreciated the consistency and courtesy I’ve received. Unfortunately, Lisa’s behavior was completely out of line and unacceptable. Everyone deserves to be treated with basic respect, especially over something as minor and easily fixable as a bread swap. I hope Panera addresses this kind of treatment, as it reflects poorly on an otherwise...

I am really sad to say this, but I waited for this location to open for so long and I now have to go to the other locations. Trust me. I am a big Panera fan. I often go to at least 4 different locations. But the 3 or 4 times they served me food here in this location it came with less food that what is served elsewhere. The bowl of soup was also barely filled and this is the picture of the salad. It's a joke. I went to the other location in Urbana Pike to make sure it wasn't a new Panera thing but it is not. This location gives me half of the food and I leave there hungry, while the other ones give you a decent amount. I know it's a cafe. But literally 2 spoons of vegetables and call that a salad it is a joke. I'm heartbroken because it's close to my home and I wanted to have a Panera there...