Peru's Chicken — Restaurant in Maryland

Buckle your seat for this one.

I went inside to pickup an online order. I showed my online order code and name with ID to further confirm. Mind you, a (pickup) online order that was already placed. (Meaning already paid for.) My order was ready for pickup. I just need to pick it up. How hard is it to pass me my order of bags that are literally behind you? This order was $97-$100 of food. (Meaning you can’t miss me and my order that’s taking up the counters behind the register. Again, I showed my order code and ID and the older Asian man with a salt and pepper goatee ignored my presence and did not want to hand me my order… so my wife spoke up and said “hey, our order is right there behind you, how hard is it to hand us our food?” Another man had to come from the back of the store to see what’s the problem and asked us what’s the name of the order and I told him and he handed us our order. See, it was that easy and simple. :)

To top off all of the disrespect my wife and I received today, 10/19/24. The rude man asked me when I showed him our online order code that was paid for and ready to be picked up, mind you… and he said “well how do I know you even paid for this?” My guy, I’m showing you my ID AND ORDER CODE WITH MY NAME duhhh. Just give me my damn (BAGS) of food! He even put another customer before us that was in line after us who placed his order in store. (Mind you again, my order was placed online so that my wife and I can just walk in show proof and go.) It’s supposed to be THAT SIMPLE and that professional. I’ll never be putting anymore money into this...

The customer service is absolutely appalling and disgusting! Me and my husband always spend a lot of money ordering at Peru's Chicken but we won't be ever again. The cashier which was an older Asian man with facial hair ignored my husband when he was showing him our order which we placed on Uber Eats for pickup which was rude and disrespectful. I spoke up loudly and had to address that we are picking up an order to the rude cashier. All the cashier had to do was hand us our order that we already paid for through Uber Eats but instead we were accused of not paying for our food and another customer was put before us when we were already in line before them! That is outrageous and disgusting. The manager had to come out and asked us what order we are picking up, my husband showed him our order and the manager had no issue giving us our already paid for food. Me and my husband were openly humiliated and accused of not paying for food we ordered through Uber Eats even when we showed a confirmation of that we did pay and our order was ready for pickup. Yet the Asian man cashier didn't give the Caucasian women picking up her order any issues and was practically kissing the floor for her. Me and my husband refuse to be treated poorly and racially profiled because we are people of color, so we will be taking our money to a business that values us and treats us with...

Very unwelcoming environment. Cloudy, hard plastic, counter-to-ceiling security shied is the front-facing barrier at the counter for ordering; very unwelcoming undertones. While there are tables and chairs - the chairs are upside down on the table - not down on the floor for seating. The atmosphere and temperature were very unappealing, unwelcoming and disappointing - the building is cold. The cooked part of the chicken (see picture - "salmonella city") is dry and salty - not "seasoned" however salty. The rice is bland and soft and the vegetables are mushy also not seasoned nor is either appetizing. 1/2 white chicken, fried rice and mixed vegetables - $19.19. If zero stars were an option - that would have been my rating for food and atmosphere. I do not recommend...