Pizza Boli's — Restaurant in Maryland

We ordered tonight via the Pizza Boli's website. I ordered a small Hawaiian pizza, fettuccine pasta, and boneless wings. The delivery time said it would arrive at 9:05 but it was 15 minutes late. Everything looked correct when the delivery man handed it to me. The sticker on the pizza box says "Sm Hawaiian Pizza" but when my husband opened it we found a pepperoni and sausage pizza instead. The first time I called to complain I was told I'd get a call back in a few minutes to figure out what happened. Fifteen minutes later my husband called to see if we could just get a refund on the pizza. He was told they would need to call him back to issue the refund. I paid online so my info is available to them to complete a refund, but it seemed like a lot to ask for. The girl on the phone said she'd call back in a few minutes to issue the refund but it's unlikely I'll get my money back. We've never had this sort of issue before, so it's disappointing the employee or manager would refuse to handle the situation, instead it felt like we were being brushed off and avoided because of their mistake.

**Update: two hours after all of this started, I got a call back at 11pm and was informed that instead of a refund like they originally stated, I just won't be charged the next time I order a small Hawaiian pizza. I can honestly say I won't be taking them up on that offer....

Really good pizza, and pretty ok service. I ordered from here for the first time last Friday. I ordered online then called the store to confirm my order was made correctly. 30 mins later, I go to the store to pick up my food. Everything wad done except my Pizza Fries. So I wait 5-7mins for the fries. I get my food & leave. Now I get home and my Pizza Fries are not Pizza Fries.... there cheesy bacon fries... not what I ordered and waited extra time for at all. I call the store tell them, was put on Hold for 10 mins, then they apologized and offered to correct the order and have it delivered. WONDERFUL! Right? Well I give them my address, the girl tells me it'll be over in 15-20 mins... An Hour and 30 mins Go by, Never received my Pizza Fries. I call the store again, she tells me they lost the receipt with my address on it. So they take my address again and I said I'll be right over. I wait another 40 minutes before I finally receive my pizza fries. And then FINALLY the fries were delivered at like 9:40 pm. Mind you this all Started at 7pm. But all and all the pizza and Hot wings were pretty good. The 🍕🍟... not so much.. 😐 The pictures is the cheesy "bacon" fries I was given instead...

Whoever is working there today...evaluate and find new staff. Do not waste your time here. I have been giving 2nd chances for too long. Now, I am done.

We placed our order at 6:56 pm. At 8:11 pm still no food. Finally, it arrived after 8:20. This is not the first time it takes forever and a day, folks. It is consistently over an hour.

We ordered a buffalo chicken pizza, a measter and jalapeno poppers. I paid for garlic butter. It was not there. There was supposed to be marinara for the poppers. It was not there either. There was supposed to be blue cheese for the buffalo chicken pizza.. It was not there.

The food was ice cold. The poppers were limp and pathetic with crumbly cream cheese...unedible. There was just cheese and chicken on the buffalo chicken pizza. No buffalo sauce at all.

They offered to redeliver but I was unwilling to wait another hour and 1/2. They finally refunded my money. This time, I will not be back. It is the last...