Pupuseria Emily — Restaurant in Maryland

I would give them 0 stars if I could. I struggle with my spanish, but I grew up speaking it, just lost it a little. I ordered pick up through the phone and messed up saying a word. I had checked the menu prior to ordering and they had pupusas for $2 and baleadas for $3 if you get the simple kind. The lady over the phone told me the total would be around $16. I got there and I wasn’t greeted despite doing so upon entrance, lady was too busy flirting up a customer or something. I get to picking up my food and they’re a mess, they can’t find it. Once they finally do, they tell me it’s almost 20 and while the price doesn’t bother me, the change does. I hate being prepared and then having it switched but in this case I could tell they changed it because my spanish isn’t to their level. Living in a world where a lot of children to immigrant parents have lost their spanish after growing up in the US, you’d expect them to at least have some care seeing how it’s their people. Instead they wanted to take and advantage. I paid their changed price but I’m never returning. Plus their sauce for the pupusas is too sweet. Don’t dine here unless you like being taken...

Pupusas are the best in the area which is why it’s unfortunate that I can’t give it the full 5 stars because the staff is just downright rude. It’s more so this one heavy set lady who’s make up looks like a drag queen. She always makes unwarranted & tasteless remarks as if she doesn’t want us (or anyone for that matter) to return. For this reason we mostly order carry out now, to limit the interaction. Why we continue to patronize this place? Because again, their pupusas are the best in the area & very close to home.

Most recently the phone lines weren’t working for us to order for pick up and when brought to her attention upon arriving at the restaurant, her response was “oh well, you know where the restaurant is”.

We spend our money like anyone else, and tip well as I’ve been in the restaurant industry for nearly 15 years. We don’t ask for much as customers and I hate to publicly complain like this but upon reading other people’s reviews about the staff I couldn’t help but share my experience as well. Whoever owns this place needs to address this and should definitely consider letting...

Service was very poor, our waitress wasn't the friendliest and once she brought our food she didn't bother to check on us again or check us out. My husband had to go up to the counter so we could pay and go. We had high hopes for this restaurant because of all the good reviews, but honestly I've had way better pupusas elsewhere. My husband said he didn't mind his which were revueltas, but my bean and cheese pupsas lacked flavor. I also had the tacos, the steak one was good, the chorizo was ok, and the lengua was just awful. 🤢 Best thing I had was definitely the horchata. They also overcharged us, it definitely wasn't worth what we paid. Won't be coming back here. My stomach hurts and I am now buying some soda water to...