Sakura Hibachi Express — Restaurant in Maryland

On Friday 4/29 I called in an order of sushi. My husband went in and gave them my order number and paid and came hone. When he got home it was someone else’s order. When I went back up there (10 minute drive) I accidentally left the wrong order at home. I was rushing because I had already lost time dealing with this. The manager wanted me to pay the difference between the wrong order and my actual order before she gave me my actual order. I reminded her that the inconvenience alone should cover that. She wasn’t able to communicate well in English, but well enough to keep trying to get me to pay the difference. And not addressing the fact that it was their mistake and that I had to use time and gas to go back up there while my family was home eating without me. Oh and they wanted the wrong order back. I told them I accidentally left it at home in my haste. I don’t even eat meat so it’s not like I ate it. And I reminded them that the wrong order had been in my house and opened so it’s not like they could serve it to anyone else. But I believe that was their plan and it’s why they wanted it back. I didn’t pay the difference and I left without my...

My husband and I ordered beef and chicken dishes with extra meat for both and paid the extra charge. When we got home I opened my beef dinner and said that it did not look like any extra beef was added. When he opened his chicken, he indeed had extra chicken added. When I called the restaurant to complain, the manager said she remembered the order and gave the extra beef and chicken. I persisted that there was a big difference in the amounts. She then explained that since beef was more expensive she couldn't give as much extra beef. I then said that it makes no sense because you charged more, $3.75, for the extra beef than you did for the chicken, $2.25. For some reason she thought repeating that beef was more made sense but that I was paying did not register. Or more likely she didn't want it to register because it is totally illogical to charge more and think customers should understand getting less. Well I for one see through the ruse and they've gotten the last dollar from me and anyone else I know who might frequent that...

Not the fanciest of places. Charged for eel sauce $.69 seems to be a great spot for a quick stop for lunch. Has some sewting area, no waitresses. Menu is pretty diverse in Asian cuisine. Fairly quiet.

My suggestions:

It's offering the ability to produce sushi and hibachi in a fast food manner. So the food was good. Your establishment can add a little flare to the garnishments you serve, experiment with different menu items including adding some yellowtail to the menu and keep it express as that is the majority of what your revenue will come from. Offer some retention specials and change out the furniture so you give more of a modern sushi Cafe instead of a carryout. You have upscale clientele in the area that you can capture if you try.

Check out more from us @relax__e_from_dc @Wait.hear.me.out.first @vyreely And @ibecoachingyall for all of the tourist attractions, holes in the wall, crawl bars, and top DC content.

On all social...