Taco Bell / KFC — Restaurant in Maryland

Horrible customer service and incompetent workers. I usually go to another location but came to this location because they’re the only ones who still make the grilled chicken chipotle burrito which my brother gets. I was there on 12/12/24 at around 1:08pm. I ordered two of those and instructed them to ADD black beans to them. I even had him repeat it because they have screwed it up many times before. I was ushered to then park at the front because I had a large order. I checked the receipt and it said “+ sub blk Bn” when he brought out my order. I physically walked into the store with the entire bag and told him that the receipt looks wrong and to please make sure I had the CHICKEN + BLACK BEANS and I can pay the difference if I have to in order to make sure I got the correct order. The worker then took the receipt and bag back into the kitchen. When he came back out, he said that there was indeed chicken and black beans in them. I got home, my brother took a bite into the burrito only to find that they were filled with only black beans. I then called the store and a lady who spoken broken English answers. I explained the situation and my frustration that even after them physically checking and assuring me, I was told lies. She said she can make them again and then repeated that I only wanted black beans even though I stated many times I needed the chicken burrito with added black beans. She had a hard time comprehending so I politely asked if she could get someone who can fully understand English on the phone. She hung up on me. Not only that but three of the chalupas I had added chipotle sauce to did not have it in there so I was charged to add sauces to many items which they didn’t put them in - but I didn’t care for that so I never made it known. Again, I only went to this location because they still served those grilled chicken chipotle burritos so I had to make sure the order was correct for the person ordering it. There is a reason this location has low ratings and I will make sure to never come back again. The manager needs to really look into those cameras and see what’s being done because those workers are rude and would rather lie than...

It's so horrible service. First of all they take forever to make your order. So today I went to this place and waited in the line on drive through for 30mins. And the time was 11:33pm when I got in drive through line. So at 11:59 I got my turn and what I heard make me so pissed off. There was some Indian guy who sound so rude to me telling me that they are close. And when I ask for manager he said he is the manager and telling me his name was Roshaan or Rosaa. I don't know if was his name or he just make it. Then I went online on google and on yelp to check their hours and both saying they were closing at 1am and then I called at the store number. And the same guy picked up and when I ask for manager he was like I am the manager and I am giving you food. Go do wrote bad reviews or call customer I am close and I am not serving you at all. And when I said the Google and yelp says you guys close at 1am so I still have one hour to get my order and he got pissed on that and told me to get lost and hang up on me. If you guys are reading my review so please don't go there. This guy is so uneducated and with so rude behavior. I am uploading picture for proof that I went there what time and I am finishing my review at 12:21am. And I still have...

While the staff at this KFC/Taco Bell location are consistently nice and polite, the establishment itself leaves much to be desired. It’s frustrating that they lack so many basic items that are staples of their menu.

For instance, they never have jelly. Ever. I’ve spoken to management about this, and they’ve admitted it’s a cost-cutting decision not to order it. But this is KFC—jelly is essential for biscuits! How does that make any sense?

On the Taco Bell side, they also never have cheesy fiesta potatoes, another menu favorite. It’s incredibly disappointing when you visit expecting standard items, only to find out they’re unavailable time and again.

To make matters worse, I often find my orders incomplete. This forces me to waste my time contacting the establishment, only to be told to “come back for it.” While I appreciate the offer, it’s inconvenient and frustrating to have to fix their mistakes, especially when it happens so frequently.

In summary, while the staff are great, the overall management decisions and lack of basic items make this location underwhelming. If you’re craving KFC or Taco Bell, I’d recommend finding another location where they prioritize stocking their menu and getting...