Taco Bell — Restaurant in Marysville

I ordered a Mexican Pizza, with No Beans and add Extra Meat... when my order was ready, the "CHILD" set the pizza ON IT'S SIDE.... I said to him, "You CAN'T be SERIOUS!!! You put my pizza ON IT'S SIDE!!" . He tells me, well when you set it down, it will slide down & it will be fine.... I said, NO this is what happens, I pulled the pizza out of the bag and it was a mess & I told him, I want Him to eat it, seeing how you think it's FINE!!He just looked at me & asked if I was serious and would I like to have him make me a nhew one, I told him YES, BUT I STILL WANTED HIM TO EAT THE 1ST ONE.... IF YOU ARE GOING TO SERVE THAT TO A CUSTOMER, BE PREPARED TO GET IT BACK AND GET ASKED TO EAT IT YOURSELF. This kid was obviously new and no-one was keeping an eye on him... I would have spoken to whomever was in charge, but he was supposed to be working the cash drawer and had a hard time taking care of my order, plus gave me almost $3.00 for my change, I was due back $12.82, somewhere in that area, I got 2, $5.00 bills and the rest in quauters, dimes,and nickels..... This store in Marysville OH, is probably 1 of the Busiest stores in Central OH.... the drive thru path is TOTALLY REDICLUS, to say the least & I ended up spilling my drink AGAIN, because of where the Exit to the Street is like 2 HUGE SPEED BUMPS SITTING NEXT TOGETHER ....& I mean 1-2 inches apart and everyone I know complains about it.... STILL NO ONE DOES ANYTHING ABOUT IT.... WILL YOUR COMPANY EVER DO ANYTHING ABOUT IT?!? Thank You for allowing me to FINALLY VENT, about something that has been UPSETTING ME, FOR YEARS!! ALSO YOU CAN'T POSSIBLY CONTINUE TO LET/OR EXPECT THESE TEENAGERS TO RUN A STORE, ESPECIALLY DURING RUSH HOUR .... IF THERE WAS A PERSON OVER THE AGE 18 years Old, I want to see some Birth Certificates.... Thank...

Ordered a Chalupa Cravings Box and the items I received did not match the items listed online. "No big deal, they must've just given me the wrong box" I thought, so I drove back around to have them correct it. Instead of simply correcting the order, the staff told me the Chalupa Cravings Box in store contains different items than online (because having 2 identically named boxes containing completely different items isn't confusing at all) and treated me like I was dumb for not knowing that.

After some back and forth trying to reason with them and them trying to refuse to make it right, I asked for the items I thought I was ordering or a refund.

The manager, Sarah (whose name I got from the other manager on duty), got an attitude and said, "You want to give me back the other box then?" I said sure and handed her the box.

As she handed me my "corrected" order, Sarah made the completely unnecessary and unprofessional comment of, "Just so you know, next time we won't fix this for you." To which I replied, "And just so you know, I will make sure your customer service team hears about this."

Sarah then informed me she "doesn't care" and when asked for her name shrugged and said, "Doesn't matter. I don't know." When asked again she closed the window in my face and walked away!

The second manager (whose name I did not get) was much more professional.

The store is not responsible for the app being wrong (I understand that, and told them as such multiple times), but neither is the customer. What the store IS responsible for how they handle it. As a manager Sarah...

Worst customer service on night shift. The lady night manager is disrespectful, unprofessional, and extremely rude. She even told me I was lying about my order, as I could hear the staff laughing over the speaker cause she didn't turn off her headset. The lot/curb appeal is always dirty, and the drive threw staff is usually goofing off while you're waiting 10-15mins for an order you ordered online and already pre-paid for. I use the online ordering system in hopes of not having a long wait, but I guess that doesn't apply to the night crew at the Marysville, Ohio location. No issues during the day staff, you can get your online order within 2-3 minutes of arrival. This location needs to look at the night crew staff/management - purge and retrain selected staff members - maybe even hire a whole new night staff and fire this staff - you'll more than likely have happier customers and much better reviews for night staff. Just looking at what I can see for reviews on Google, night staff rates at 2.0 stars - that's not good and not something to be proud of. Something needs to change here! Probably should start with getting a couple really good night managers that care about customer service, appearance, quality of food, food safety issues (cause there's definitely those to looking threw drive threw window) and cleanliness. The General Manager really needs to look at these reviews and...