Wendy's — Restaurant in Mason City

This location really needs to get it together on food quality. Nuggets are pretty much hard every time. But I hear the guy at the window tell the man in front of us that they are just waiting on his nuggets to be cooked. At least someone got something fresh and edible I guess. The fries taste like they make them in bulk and dish them out no matter how long they sat there. And the guy taking orders, Braden, is seriously one of the rudest people I have met. If you hate your job so much that your attitude is that unpleasant to customers then maybe you shouldn’t be in customer service. His attitude alone is enough to make you not want to come back. Sad because Wendy’s has great food, it’s this location that gives them a bad name and a bad taste in your...

Tonight I ordered a chicken blt sandwich big bag, the meal included a drink which I got, a sandwich which was not made correctly, and as the side I did the 4 piece nugget which I didn’t receive. Normally I don’t do reviews, but tonight I decided to do a review since I didn’t receive the nuggets I ordered, and when I ordered the sandwich I asked for no tomato, when I opened the wrapper for the sandwich there was no tomato, but there was a slice of onion which isn’t supposed to be on the sandwich, and there was supposed to be mayo on the sandwich and instead I got what looked like ketchup and mustard on there. I was very disappointed that I was missing part of my order, and that my sandwich had stuff on it that wasn’t supposed...

The food is awesome, just like any other wendys, however if you like to have sauce packets with your food, I recommend ordering them through the drive thru, FOLLOWED by a reminder at the window. For some reason they don't add it to your ticket and it's always forgotten by the expediter (person who packs the food in bag) as a result. Sometimes even forgotten when they add it to the ticket. Also, veggies on burgers usually Consist of 1 lettuce slice followed by 1 tomato and 1 ring of onion, if you like veggies, have them add extra for an adequate amount. :) Friendly service (usually) and fresh food. I highly recommend, however, make sure to add your...