Arrow Wine & Spirits — Restaurant in Mason

THE WORST! WILL NEVER EVER GO BACK! A few things to preface. First, I rarely post reviews. Second, I'm new to Bourbon collecting and lastly, I have never been yelled at or degraded as a customer before, until now.

I paused before doing this review due to Covid and the shutdown, maybe people are just irritable but I didn't deserve this treatment.

This store was having a distribution of some really good bourbon and was really excited. I even brought a friend, for more business to a newly opened store. We got there super early to get in line until the store opened at 9am. We did know through the other in line that they had a 1 bottle limit per purchase.

The store opens and I got pick my bottle of EH Taylor small batch and was really excited as it's my first bottle. We started to do some other shopping, liquor, beer, cigars, and my friend noticed the line to get in was gone so we thought - hey lets buy these and come back to get another bottle. There was plenty of other stuff still left. Thinking no big deal, we got there early, everyone in line had a chance. Again, being new and excited by what we saw.

So we make our purchase, put them in the car, run back in, like little kids, and go to get another bottle. My friend gets his fine and then I reach for another bottle and I hear this voice say, DON'T EVEN TRY IT and I as pick up the bottle I turn around, not knowing he was talking to me, to this masked employee telling me to put it back. I asked about being 1 bottle per transaction and he snaps back, YOU'RE JUST TRYING TO PLAY THE GAME, I KNOW WHAT YOU'RE DOING PUT IT BACK. So I say OK, I didn't know and thought that everyone had gone through and before I finish my sentence he again snaps - 1 BOTTLE PER PERSON BEFORE NOON, so I started to get a little heated because I didn't appreciate his tone and I really wasn't trying to do anything sneaky. And I say - I didn't realize the noon rule as I don't see it posted on your sign and it's my first time here - and his very courteous customer friendly reply was, IT DOESN'T MATTER WAS THE SIGN SAYS I JUST TOLD YOU THE RULE.

So I walked away left my cart full of other stuff there, again, liquor beer, cigars, let my friend buy his second bottle and we walked out the door. I should also mention we saw multiple people come back in, maybe looking a little different, to buy a second bottle.

Right or wrong, it's soured me on my hunt and I will definitely not be back to Arrow in Mason on...

Friendly and knowledgable staff, best spirit selection I've found on this side of the Ohio River. Not the most extensive beer selection, but extremely friendly ratio of local brews to not (and there are plenty of places already available for world tours of beer if that's your preference). I can't speak to the wine selection, though there does seem to be a lot of variety. The spirits and liqueurs have an incredible selection and they are willing to talk orders if something is available but they haven't stocked it. They're also willing to talk to you about it if it isn't available (some products sell out very quickly and others have issues with distribution to the area).

The big reason I will drive 15 extra minutes to shop here instead of my closest STATE LIQUOR awning-ed store is this: In 6 linear feet of shelf those places only give you a choice of how big your bottle of bacardi silver will be. In that same 6 feet Arrow has 4 different styles of rum from at least 3 producers, Including loads of local outfits I didnt even know existed. And same for every other spirit - local seemingly wherever possible, never wasting too much space on the big names (and where they do have a big name there's nearly every variation on it,...

Overrated! I’ve been to this store about a dozen times, and they rarely have what I’m looking for (liquors and liqueurs, specifically). Their wine collection is probably good, but I’m not a wine drinker. Aside from NEVER having new and unique liquors and liqueurs, no one ever offers to help. I always flounder around for 15 minutes while a dozen employees stand around talking, then I have to go to them to get assistance when I can’t find what I’m looking for, and even though they’re usually friendly, they’ve rarely even heard of the item I’m asking about. Their prices are higher than most, they rarely have what I want, and I always have to ask for assistance. The store is beautiful and the wine selection (and gifts) seem nice, but too many down sides for me to continue to try to do...