Anderson Ace Hardware — Local services in Mason

I always go out of my way to support smaller businesses. I have been shopping at this Ace Hardware location for years. I love all the older gentlemen that work there. They welcome you so warmly when you walk in. Just love them! Last week I took a sample board(the white board) for a color match to paint my kitchen cabinets. Something I've done at Lowes and HomeDepot a few times in the past with no issues. I trusted the process. The tiny blob they show you after the mix looked right in a dim light inside the store. After painting a couple of cabinet doors, I realized the color is more of a yellowish cream. I called them up and told them the color does not match. They told me to bring in the gallon of paint and the sample board and they will correct it for me and it's not a problem. So, I go in and they weren't expecting me. Turns out I called the Ace Hardware in Liberty Tpw and not the one I bought my paint from which is the Anderson Ace Hardware in Mason. Mason location tells me sorry, they can't help me and of course I am upset. In mid sentence the female manager just walks away from me. Apparently, Ace Hardware stores are privately owned and this one happens to screw their customers with no shame. I still needed the gallon of paint , so I drove the location in Liberty Township. Shared my grief with the manager Chris and he so graciously offered to do the correct color match and refused to charge me for the paint. Yes, he gave the gallon of paint for free! Unfortunately, we as customers don't know the difference. We do not know every Ace Hardware Store has varying company policies. Anderson Ace Hardware Store made their last dime on me. I will be contacting Benjamin Moore's customer service and report them but I know it will not make a difference. Give your business to the people who deserve it. Thank you Chris at the Cincinnati-Dayton Rd Ace Hardware Store. God bless you and...

Thought I found a nice little neighborhood hardware store and went there 4 times yesterday . Did not even mind their price can go 50% higher than big box stores.But later in the evening I found a deformed tail piece caused leaking under the sink . The gap between it and other parts siphoned out down draining water just through capillary action under no water pressure. For heat moulded plastic piece , stuff like that happens right? Since they were closed. I went to Home Depot to get another tail piece and fixed the leak .

Thought they will at least gave me store credit for a defect product. I bought along a shopping list other parts . But the store owners - I guess they are the Andersons-turned me down .they said as it was cut to fit and they can not resell it so no refund of any sort . I was shock to hear their logic . Isn’t a store supposed to take back the defect product ? instead they are thinking of selling a $4 pipe that might cause massive water damage with a customer already report the consequence of instant leak and cost of hours of extra labor.

They refused the $4 return , I am taking my hundred $ shopping list to Home Depot. Not time to go penny and dime with a mom and pop shop .Mind you all the stuff branded “Ace” are made in China , marked up probably 50 times. Not old time “made locally “ stuff.

I posted the picture. The pipe has one side is squished flat...

Over a year ago I pirchased a spare FOB for our Toyota RAV4. Recently the device failed to start the car but would still lock and unlock it. The lady associate, Jen, took the FOB apart and changed the battery but to no avail. Jen called the company who made it and went over some steps. Long story short thr tFOB had lost its programming. Jen took the time to re-program it and the FOB started the car again. She handed it back to me and said "no charge". Went to the parking lot, started the car and drove off. Stopped and another store and shut the car down. Went to restart it again before I left and it would not start. I called Jen back and told her what happened and let her know how much I appreciated the effort she had put into it for an out-of-warranty purchace. I told her I would probably purchase one from the Toyota dealer. About 20 minutes later Jen called back and said she spoke the the manufacturer and she was getting a free replacement sent to the store and would contact me as soon as it came in. I absolutely floored at the customer service Jen provided. This is nearly non-existent in retail today and Ace (aka Anderson Hardware) is to be commended for this! Thank you Jen from the bottom...