Food: Warm at best. Bisuits dry, butter wasn't even melted in supposedly "hot" skillet, tomato BASIL flatbread has no basil and was undercooked. (Maybe the miniscule barely-there drizzle of basil pesto on the top is what they were referring to in the title of the dish?). Also grape tomatoes left whole, and since undercooked the cheese couldn't hold them and they kept rolling off onto table. I think there is also a lemon something or other on this, because whatever it was, it clashed with the rest of the pizza - can't put my finger on it, but a weird taste. This was a birthday dinner for me and I didn't want to ruin it for anyone in my party by complaining about our mediocre meal. Also, they didn't even offer me my birthday donuts. :( I chose THEM to celebrate. The whole dinner was meh. I left feedback and manager got back to me - apologized, told me if I had said something they would have comped the meal. Asked me to give them another try, but provided no incentive (free entree or SOMEthing!) Probably would go back, because they do have pretty good food overall, but will be much more vocal if things not good (although shouldn't have to be if done right the first time, every time. Which should be the mission and the goal. No one strives for excellence anymore, except our server! She was very good!)

Service: EXCELLENT, no complaints!

Atmosphere: We went early (5:00 p.m.) and it was fine. But we have been there other times when it's prime time -after 5:30-and it is LOUD in there. Pretty typical of most restaurants these days though. Have to shout to have a conversation since the acoustics are so poory designed pretty much anywhere you go, which makes it hard to hear anything. Tables are very close together, I guess to maximize capacity but feels like you're on top of the next table. Also, we were seated right next to kitchen and servers were always standing around there waiting for their food to come up. Was a bit awkward as I felt everytime I looked up someone was looking right back at me. Felt myself trying to look away from them, anywhere but at them. It was a little uncomfortable. We were just in very close proximity I guess.

One last thing: Parking lot is absolutely ridiculous and extremely poorly designed! Blocked off everywhere you logically turn - one way in, one way out. Even if you park on side near outdoor dining you still have to walk all the way around to get to front entrance - no cut through on patio to front door. Can't even loop around where you think you could within the lot, and if you do, not even any parking there on the right! Right turn only to get out, so have to turn right, go up and turn around in some other parking lot just up on left to come back out. Not the most intelligent design.

We've been here maybe 2 other times, and not really any issues, so 2 out of 3 isn't bad. Maybe it was just too early and the kitchen and staff hadn't yet gotten into their groove. Either way, it's worth trying to see for yourself at least once. We would probably go back again as well, as I'm all for second chances. Third, et al not so much.