Wendy's — Restaurant in Massillon

We placed and order on the app and had issues when I went through the drive thru to pick things up. I knew the order was missing things. I told the guy at the window i would park and come in to figure things out so i didnt hold up the line. I took a screen shot of the order and my printed receipt they gave me inside and they didnt match up. BETH, a manager, couldn't even be bothered to walk away from the food line to try and help me. She looked on the screen and basically told me i got what i paid for and to contact the app for any discrepancy. I asked about the missing food and drink and what i was supposed to do since on my end it shows i paid for it and she again told me i got what i paid for and to contact the app. No help was offered. No decency at all. Just go contact the app. I was frustrated and left. My husband then called the store and asked for her name wanting to figure things out. He started by kindly telling her he didnt appreciate her being so nasty with me when i was just trying to figure things out but she interrupted him before he could finish. Claimed she wasnt rude and hung up. We tried calling back multiple times with no answer. There is absolutely no reason she couldn't have helped me when i parked and came in trying to be nice and was nothing but...

Unfortunately I have to give a star which is definitely not deserved. The most ignorant, disrespectful and prejudiced bunch of thugs I’ve ever encountered in my life. Candy Wilson, the ringNot, is a menace to area businesses. Comes in drunk, curses and throws temper tantrum’s like a child. Your management is rude and disrespectful. After all the complaints I see on these reviews, why do they have jobs? They took 8+ minutes to make a breakfast sandwich all the while the UNPROFESSIONAL MANAGER who over applies her makeup started yelling “Is there a problem” OUT THE WINDOW because I called out the 3 employees who were obviously talking and pointing at me. Not a good look people! And no I didn’t eat my breakfast because for me to wait 8+ minutes I felt like they did...

A prime example of shrinkflation. Portion sizes have gone down, while prices have gone up significantly. All chicken sandwiches have suffered shrinkage the most. My go-to used to be the crispy Asiago chicken combo, but over the last year, the quality and portion size has reduced, while the price has increased significantly. A medium combo now goes for at least $11, and it is not worth it. Shame on you, Wendy's, you used to be good. Service is usually decent, though. Let's not forget that Wendy's planned on increasing prices during "busy hours", which social media absolutely destroyed them to the point that they abandoned that idiotic plan. They will continue these greedy tactics until customers finally stop supporting this idiotic greed/...