McDonald's — Restaurant in Maui

Half way through a good day, drive though at this restaurant and expected aloha from the employees but receive rudeness from this employee named ROBIN. She approach me with this exact words" WHAT'S GOING ON HERE?" She accused me of holding up the line. I just got there and when I asked her name, she arrogantly tapped her name tag and announcing it. I called the restaurant afterwards to speak with the manager but the manager sounded like she didn't care, she did not even apologize for the behavior of her staff and acted as if it was not a big deal and I have to ask the managers name. She definitely did not have the qualities of an efficient manager also which reflects why her staff behaves like that. Come on... please, can somebody do something about this. We still pay for their services. It may not be much but it is still our hard earn money so we expect to be treated with respect, if not as customers, then as regular...

7/2/25 @ 9:45pm Just went to Mac Donald’s on Eha street. I asked the cashier make sure the fry’s are fresh. He gives me the bag rolled up. I opened the bag the fries was soggy and warm. I told the cashier this is not fresh fries. He takes it back and then the manager Jarred whisper something to the cashier and laughs. Cashier then hands me the bag here you go I checked it again all he did was drop it back in the deep fryer and gave it back to me.. I told the manager this is not fresh. He lied straight in my face. Till i told him I use to be a cook and I know that is not fresh fries. Bad service when a manager lies. He should be dismissed...

The cashier ignored me until I raised my voice for her attention. She then came over with attitude. I gave her my mobile order number and explained that I had a new card and needed to pay inside and proceeded to do so. She the. Erased my order as if it wasn't there and told me that I'd have to te order and swipe again. Luckily I'd paid before she had a chance to sanative again. I am a frequent at this store for 3 years and all of the sudden this crew has been the worst ever. I will be blasting them on social media to all 25k...