Culver’s — Restaurant in McFarland

Do you like Culvers, but want to hate it? Try McFarland's location. Avoid this location. Drive the extra miles. That time will more than be made up in either service time (this location is glacial by Culvers' standards) service quality (if you have an order waiting, you will be ignored, since conversations and phones are more important than customers), and just assume that your order won't be correct. Every single time, without fail, this location has found a new and interesting way to screw it up. The worst, and most useless, are the managers. Do you like being treated like imposition for asking for your order to be the same meat that you ordered? Do you like being told that they made what you ordered, despite the receipt saying something different? Do you like being ignored while a manager discusses schedules between conversations about the Draft? Well, these are just that managers for you! The last time we were in, we were going to order some sides (you know, their biggest profit item) but after being ignored for 15 minutes, we just left (because, you know, listening to a manager chat with employees while giving us the side eye while we waited for our mobile order was a huge incentive to stick around. They also managed to screw that up, but 20 minutes for a Mixer was already a commitment.)

We will never be using the McFarland Culvers again. When the auto-reply apologizes for our miserable experiences, I just want it to know there is nothing this location can do short of purging its management and cleaning up the staff culture that can make this location anything other than a...

Maybe just an off day, but had some rough experiences with 3 different staff members. Some friends and I biked to this location and as we pulled up looking for a bike rack, we were very promptly (and somewhat rudely) told to get off the sidewalk by the restaurant and to pointed to the bike racks, which were awkwardly distant from the restaurant. We missed seeing them because cars were in the way. Great to know cars get right of way and get to park closer to the restaurant than bikes. But to be fair, I guess this is McFarland, not Madison and expecting any bike-friendly progressiveness in this suburb is useless. Once inside, the young woman who took my order was really nice, although she did make 2 minor mistakes on my order, which after I received the food, I was able to quickly correct with another employee (missing sauces & incorrect lemon ice "cooler" was made). As my friends and I were walking out, we were almost pushed aside by an employee who rushed out between us in the very tight double entrance to get an order to parked car. An "excuse me" would have been nice, but nothing was said. It was definitely a bit pushy and a little surprising and we ended up holding the doors open for that employee and then some other customers. Won't be looking forward to returning here, just gave my friends and I a really negative...

Had a pretty awful interaction with one of the employees. I ordered 2 items, one of which was a medium drink. Both items were entered into the screen correctly, however upon being cashed out, I was never handed the drink cup. Not a huge deal, right? So I go to grab one of the drink cups that are sitting out on the COUNTERS, and the cashier grabs the cup out of my hand and snaps at me, claiming that I didn’t purchase a drink. I could understand being uncertain about whether or not a customer purchased a drink with long orders, but like I said, the drink was one of TWO items. This is not an uncommon occurrence either. I go here frequently, and I’d say more times than not, I HAVEN’T been handed my cup. It’s a relatively minor issue, but being snapped at was enough to make me write this review.

There are 2 takeaways here:

Make sure customers are handed their cup UPON ORDERING. This has been an issue far too many times.

If it is that much of a PROBLEM having customers grabbing drinks that they PAID for, the drink cups should be OFF the counter. There is literally no reason to have them there. There are cup dispensers behind the counter for that EXACT reason.

I am happy to remove this review if management sees and...