Subway — Restaurant in McFarland

Zero stars if I could give it. Any restaurant someone orders pick up from has the "special instructions" spot right below each item ordered. This was not here so I put the order in and looked the phone number up and called and then when the phone was answered not even 2 minutes later...she said they finished my sandwiches already. There was no way because my ordered needed to be toasted and everyone knows it takes like 30 minutes to get an order done at any subway even if you are the only customers standing in the store. It is quite slow....always. So...2 sandwiches and 1 needed to be toasted in 2 minutes. I don't care who I talk to from Subway, I am not going to believe that answer. So, the lady on the phone passed it to the District Manager there. Same answer but implied that they were "finishing up" the sandwiches at this point. So, the sandwiches "could have" still been altered with the instructions I was unable to place because Subway doesn't have a normal template like all other restaurants on each item purchased I guess. I was told by the district manager that there is a "special instructions" tab WAY at the bottom in the cart. So to clarify this and only in the cart and after you scroll down because I didn't see it as I was finalizing my order either. And she proceeded to tell me "all the customers" do this as if once again it was my fault that I did not see the special instructions area when it is not in a place every other restaurant has one. So after all of this, I won't be ordering from Subway in McFarland's ever again with this whole type of put the blame back onto me type of thing. Customer Service rule #1- the customer is always right. Customer Service rule #2-always take criticism and feedback as a way to improve the restaurant-hence the special instructions being in an odd place no one can find. Maybe someone will actually benefit so you can change the website to be more user friendly instead of lie to the customer, pass the phone over again and lie once more that 2 sandwiches and one toasted was made and done in less then 2 minutes. Come on now, that doesn't happen. Any one that has ever been to a Subway in their life knows this.

After writing this review, I was looking at the most recent reviews and only 3 months ago someone titled a "local guide" basically had some of the same issues. Something to think about with this location. Pflaum Road location like Therin wrote in his review said...SO much better of...

Food was pretty standard, but the service was terrible. The "sandwich artist", Lauren, couldn't be bothered to acknowledge that I had entered the store (only one other customer in at the time), couldn't give a polite "one second" while washing her hands, then acted like my order was the single greatest inconvenience she's ever suffered. I'd hate to be any customer that has to deal with such an unprofessional, rude jerk, let alone a coworker or manager.

Next time, I'll either think ahead and stop at the Pflaum Rd location or visit the competition (which is closer to me, sells better food, and doesn't seem to hire snotty overgrown children for customer...

Ordered the classic combo platter as I have in numerous locations in Wisconsin, this usally takes about 30minutes to an hour because it is only 6 sandwiches cut in half and layed on a platter, this location couldn't do it, they said they needed 24 hours. I find it hard to believe car companys can make over a 1000 cars a day and here Subway is taking 24 hours to make 6 sanwiches. This place has the worst phone etiquette I have ever heard, I wouldnt eat here if you paid me, thanks a lot, I will tell everyone I see in my daily travels across this state to never make the attempt, and eat at this place. Subway Corp. Please find better...