Subway — Restaurant in McKinney

Placed an online order and received almost every item either incorrect or missing. I called the store and spoke with Bryan who said "it's not our problem to get the order right, it's the customer's problem who picked up the order". Why would you have a online ordering system if you don't read the orders? He asked me what was wrong with the order and I tried to answer but he kept interrupting me and arguing with me about a dozen times. After 5 minutes of being interrupted repeatedly, I insisted that he stop interrupting me so I can answer what was wrong in the order. He responded by raising his voice and continuing to talk over me, cursed at me, and hung up on me. Luckily, I have an app that records all phone calls, this one included.

I went to the store and video recorded the following exchange: I told him I'm the person you just hung up on and I need your manager's information. He told me the manager isn't in until Monday so he's the manager right now, and repeated that online orders aren't a priority, that he had customers in the store he had to attend to, and that's why he hung up. Then he went on to say he didn't hang up, he was accidentally disconnected. Can't be an accident when you just told me the reason you did it on purpose! I said just give me your manager's information. He said the complaint number is on the wall, and told me to leave before he calls the police. As he walked away, his co-worker seemed to be embarrassed by the situation and apologized to me.

I went to find the number and it wasn't there, but meanwhile he said to my husband "Can I talk to you man to man?" My husband said "No, you can talk to her directly since she's the one addressing you." I overheard this and came back saying "Excuse me, why are you asking to talk to my husband "man to man"? Are you saying you can't speak with a woman the same as a man?" He replied that he couldn't talk to me because I "wasn't thinking in my right mind". I said give me the number and we'll be leaving. His co-worker wrote it down and before we left I had a moment of pity and tried to give him a redemption: I asked him, "Do you think you could've handled anything better today?" He started telling me again how it was my problem not his, so we left.

All phone and in-person interactions are recorded. Subway, is this part of your...

I decided to give subway a try because it was conveniently located by my hotel. I walked in and was greeted by a young man. He asked what I would like. I decided to go with a foot long Tuna. He was very polite and asked what type of bread. He also asked if I would like extra cheese or Tuna. I asked how much for the extra tuna and he responded either 1.50 or 2.50 extra. He stated he did not know. HE Should Know if he is the only one behind the counter! I also asked for Avocado and purple onion to complete the sandwich. I made it a combo. He also asked if I wanted a cookie . I responded no. I left a tip of 15% when I cashed out. My bill came to 18.00$ with tax and tip. Turns out it was an extra 3.00 $ for extra tuna and 1.50 for avocado. I looked at my receipt and was also charged an extra .69 cents for a cookie that I did not receive I confronted him about the charge for the cookie and he stated his manager was not there and he did not know how to refund me. He than asked me so what kind of cookie do you want? .I let him know that I didn't want a cookie and he said he could give .69 cents out of the register. I ended up taking a cookie but let him know he needs to know his product and be more careful when cashing out customers. I think I will just go to Jersey Mike's...

I recently visited this Subway location and, unfortunately, my experience was quite disappointing and was my worst experience I had ever had!The staff, including both a male and a female employee, were very impolite, especially the male employee, who showed little respect or consideration for customers. When I asked him to add tomatoes to my sandwich, he added only a minimal amount in a dismissive manner. Additionally, the lettuce looked old and wilted, which affected the quality of the sandwich.

When I inquired about the types of bread available, the male employee responded with an unprofessional, mocking smile instead of providing a clear answer. Moreover, the women’s restroom lacked basic hygiene essentials like hand soap, which was quite concerning.

Overall, this experience fell far short of Subway’s standards. I hope improvements can be made to ensure better service, food quality, and cleanliness in the future.

This feedback is polite yet clear about the issues you encountered. It also provides constructive criticism, which may encourage the restaurant to make...